BetBoom Casino is deceiving players!

BetBoom Casino is deceiving players! I decided to take advantage of one of their promotions that offered a 100% bonus on your first deposit. I opened a new account and made a $200 deposit expecting to receive another $200 as a bonus. However, instead of a bonus, I was blocked! I read the terms of the promotion, and I am sure that I understood everything correctly, I did not violate anything. What could I have done wrong by giving them my money?? I also think there is something wrong with the transaction fees. Instead of the stated 2% they charged me 5%! This is absolutely dishonest. I tried repeatedly to contact their support team, but there was no response.

Hello. We are truly sorry for your unpleasant experience with BetBoom . To help you, we will need to clarify a few details: 1. Your login or email address that you used when registering at the casino. 2. Do you have screenshots or other evidence of transactions and terms of the promotion? 3. When exactly did you make a deposit and try to activate the bonus? Casinos In Canada Support Team

Hello. My login is SpinMaster_00. I made a deposit on September 26th at approximately 3:00 pm. I have a screenshot of the terms of the promotion and my blocked account. Where should I send them?

Send your screenshots and evidence to us in private messages. We will begin an investigation and contact BetBoom to find out the details of your problem. Support team Casinos In Canada

Screenshots have been sent. I really hope that you can help me understand this situation. Thank you for your support.

We have received your information and are beginning an investigation. Please give us some time to look into the situation and contact BetBoom . Support team Casinos In Canada

Hello. We contacted BetBoom and discussed your situation. Tell me, have you played BetBoom before ? Have you registered a second account to receive a bonus? Support team Casinos In Canada

Yes, I played there before, but there was no money on the second account. I specifically started a new one, for a bonus and to start over...

Clear. Phenomenal. BetBoom casino (almost all casinos) , it is prohibited to create multiple accounts. This is a direct violation of the rules, for which you received a completely expected ban. Support team Casinos In Canada

But I didn’t know... this was not written anywhere. And now what i can do? Can I get my money back?

This is written in the rules. We recommend that you study them before registering in the future. You are lucky that the blocking occurred immediately, and not after you received the winnings, which would have been reset. During the dialogue with BetBoom , we came to the decision that your deposit will be returned to you to the same account from which you made the deposit. Funds should arrive within 48 hours. Accounts will not be unblocked. Support team Casinos In Canada

Thank you….