I made a deposit, but the free spins never appeared in my account.

Hi all! I encountered a terrible problem at 7Sultans online casino. I activated a bonus offer that promised me 100 free spins upon deposit. I made a deposit, but the free spins never appeared in my account. I tried to contact the casino support, but they have been ignoring me for a week now. What should I do?

Hello! We are very sorry that you encountered such a problem. We are ready to help you. To get started, please check your casino login and bonus activation date. Support team Casinos In Canada

My username is GamerX777. I activated the bonus 10 days ago, on the 15th.

Thanks for the info. We will begin an investigation and contact 7Sultans Casino. Please wait. Support team Casinos In Canada

Yes, of course I'm waiting. I would like to get a full answer from the casino why it so brazenly deceives its players...

We contacted 7Sultans Casino and learned that there was a small glitch in the system due to which the bonus spins were not credited to your account. They promised to fix the error and award you bonus spins in the next 24 hours. Please check your account tomorrow and let us know the results. Support team Casinos In Canada

Thank you for your prompt assistance! I hope the problem will be resolved. I'm really disappointed in 7Sultans Casino because of this situation.

We understand your feelings and apologize for the inconvenience. We hope your casino experience improves once this issue is resolved. If you have any other questions or concerns, we are always ready to help. Support team Casinos In Canada

I really appreciate your help. It's great that there are services like this that help players. I'll keep you posted and let you know as soon as I receive my bonus spins.

I received an email from the casino and the bonus arrived. Thanks again!

We are here to help and are glad the matter is closed. Support team Casinos In Canada