Do I understand the terms of the promotion correctly?

Hi all! I recently started playing at Mr. Bit online casino. I decided to take advantage of their “First Deposit Bonus” promotion. I deposited $300 expecting to receive $300 as a bonus, but I still only have my $300 in my account. Do I understand the terms of the promotion correctly? Maybe I'm missing something? Help a newbie figure it out, please!

Hello! We are happy to help you. To begin, please check your login or email that you used when registering at Mr. Bit Casino. Also, if you have screenshots or other evidence of your deposit and promotion, this will help us in our investigation. Support team Casinos In Canada

I sent you your email and casino login, and also added a screenshot of my deposit. Hope this helps. Also, how long might this take?

Thanks for the information provided. We will begin an investigation into your matter. This usually takes 24 to 48 hours. While we're at it, could you please clarify if you activated any promotional code when you made your deposit? Support team Casinos In Canada

Promo code ? No, I didn't even know it was needed. Was this stated somewhere in the terms and conditions?

Yes, sometimes promotions require activation of a promotional code . We will check the terms of this promotion and contact Mr Bit Casino. Please wait. Support team Casinos In Canada

Hello! We have investigated your problem with Mr Bit Casino. The casino confirmed that a promotional code was required to receive the first deposit bonus. However, given your situation, the casino is willing to provide you with a bonus as an exception. Bonus funds have already been credited to your gaming account. Please check and let us know if everything is ok. Support team Casinos In Canada

Oh thanks! Yes, I see bonus funds in my account. Many thanks for the help! Next time I will read the terms and conditions more carefully.

We're glad we could help you! If you have any other problems or questions, don't hesitate to contact us. Good luck in your games and be careful! Support team Casinos In Canada