After I fulfilled all the conditions and won $3000, they simply canceled my bonus and blocked my account

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174
#2617

Oh great! This is what I understand, quality service from Sons of Slots ! I've been playing with them for about a year now, and now I've decided to take advantage of one of their "wonderful" promotions. Bet $1000 to get a $200 bonus. And what do you think? After I fulfilled all the conditions and won $3000, they simply canceled my bonus and blocked my account! What's the explanation? None! Maybe I'm doing something wrong? Maybe I don't understand their "fair" rules?

#2619

Hello! We are truly sorry for your unpleasant experience with Sons of Slots _ So that we can help you, please check your login or email that you used at the casino. Also, if you have screenshots or other evidence, this may help in the investigation. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2623

Oh, screenshots? Yes, I have plenty of them! Here is my login - UniqueConstraint . And I sent you by email all the screenshots of the correspondence with their support service and the terms of the promotion. I hope this helps to "shed some light" on my situation.

#2626

Thanks for the information and screenshots provided. We will begin investigating your issue and will contact you as soon as we receive a response from the casino. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2628

They simply replied that I had violated the terms of the promotion. But they did not specify which ones exactly. Apparently they don't know themselves. Or they just decided to come up with an excuse. I hope they give you more clear answers!

#2630

Please give us some time to investigate. We will definitely get back to you with an answer. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2636

Good afternoon We contacted Sons of Slots and found out the details of your case. It turns out there was a bug in their system that caused your account to be blocked. They apologize for the inconvenience and are ready to unblock your account and return your funds to you. Please check your account and let us know the results. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2640

Casino freaks... My account is unblocked and the money is there. But I’d rather take everything out and never go back there. Thank you very much for your help!

#2644

We're glad we could help! If you have any other problems or questions, please contact us. We wish you good luck in the games! Support team Casinos In Canada

paid 50 USD
our debt 480 USD

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