I wrote to support, but they ignore me! What kind of deception?

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195
#2729

Hi all!!! I want to leave a complaint about Frank Casino ! I've been playing at this casino for over a year now and everything has always been great. But the other day I won a big sum of $3210! But my delight quickly turned to disappointment. I submitted a withdrawal request on the 25th and was promised that the money would arrive within 3 days. But 10 days have passed and I don’t see my money!!! I wrote to support, but they ignore me! What kind of deception?

#2731

Hello! We understand your concerns and are ready to help. To begin, please check your login or email that you used when registering with Frank Casino . Also, if you have any evidence or screenshots, please provide them to us. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2735

I sent you a message by email. I sent a withdrawal request on the 15th at 14:35 local time! I have all the screenshots to prove my words! I feel cheated! I also added screenshots in messages.

#2739

Thanks for the information provided. We will begin an investigation and contact Frank Casino regarding your problem. Please wait. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2743

We contacted Frank Casino . They claim that there was a technical problem on their end, which caused a delay in payment. They promise to solve your problem in the next 24 hours. Please let us know if you have any additional questions or concerns. Support team Casinos In Canada

paid 50 USD
our debt 480 USD
#2748

Hope you're right! I'm so upset about all of this! If it weren't for you, I would have already lost hope. Thank you for your help!

#2755

More than a day passed and nothing arrived. Can you find out the reason??

#2760

And here! Now it is. Thanks for the help! The question is closed.

#2764

We are always ready to help! If you have any more questions or problems with online casinos, do not hesitate to contact us. We hope that your problem will be resolved soon. Support team Casinos In Canada

paid 50 USD
our debt 480 USD

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