Frank Casino Review: Bonuses, RTP and Complaints

The new customers can choose from several welcome offers at the start, whereby we want to concentrate on the first Frank Casino bonus at this point.

It starts with a 100% deposit bonus of up to 1,000 CAD. The minimum deposit required is 10 CAD. If you choose the lowest amount for your first deposit, you will then play with a starting balance of 20 CAD and 15 free spins. You can get the maximum with your own contribution of 1,000 CAD, in order to get started with 2,000 CAD and 60 free spins.

Excluded transfer methods are not to be observed. The activation of the new customer offer takes place in the course of the registration, without the Frank Casino bonus code.

With the second deposit there is a deposit bonus of 50% up to 500 CAD and an additional 100 free spins. The third deposit is rewarded with 75% up to 750 CAD and an additional 150 free spins. A total of up to 2,250 CAD in bonus credit and up to 310 free spins are available.

In our experience at Frank Casino, customers have well over 2,000 games on their screens. The online provider is very well positioned in all sections, with the special focus of course on slot machines. The slots are clearly in the majority in the portfolio. The gaming offer includes such well-known machines as Immortal Romance, Hotline, the Book of Aztek, Narcos, Playboy or Dead or Alive. Particularly noteworthy are the progressive jackpots. At Frank Casino you will find 45 slots with increasing chances of winning. The list is headed by the Mega Moolah, King Cashalot and the Major Million.

The fans of table and card games are by no means neglected, on the contrary. The classic area is led by roulette and blackjack, each in different versions. Red Dog, Casino Holdem, Baccarat and some other classics round off the offer. The most famous video poker machines, called Jacks or Better, Deuces Wild, All American or Aces and Faces, are also fully represented. The arcade sector is led by Keno and Bingo. There are also some virtual sports games and a few scratch cards.

In our experience, the variety of the game portfolio at Frank Casino has a simple reason. The online provider works with over 30 software manufacturers, headed by Microgaming, NetEnt, Play'n Go, ELK, Pragmatic Play and Yggdrasil.

Live casino

The majority of the live dealer tables at Frank Casino come from the market leader Evolution Gaming. The provider is at the start with its complete offer. This means you have numerous versions of Roulette and Blackjack on the screen, flanked by Baccarat, Three Card Poker, Casino Holdem, Caribbean Stud, and Texas Holdem. The newer games like Sic Bo, the top card game in the Football Studio or Dragon Dice should not be missing either. Those who prefer simpler gaming can challenge their luck on the Dream Catcher wheel of fortune, live Monopoly or deal or no deal.

The payment offer itself is not particularly extensive. Deposits are of course possible with Visa and MasterCard credit cards as well as with the Bank Maestro card. The e-wallet offer includes Skrill, Neteller and EcoPayz. Bank transfers can be accelerated with the direct booking systems from Trustly and Rapid, in Austria also with EPS. Frank Casino is therefore not a casino with PayPal, but MuchBetter and Paysafecard are available.

Customers' payment requests are processed within a few hours. The online casino transfers the winnings very reliably, always adhering to the rules of the closed money cycle. Before the initial payment, every user must successfully pass the mandatory legitimation check - further proof that the Frank Casino works seriously and securely.

The services of the casino employees themselves are not objectionable. In the tests, the support has proven to be friendly and knowledgeable. Nevertheless, from our point of view there is still room for improvement. Live chat, e-mail and a telephone hotline are available as communication options. On the positive side, customer service is approachable almost around the clock.

However, we don't want to leave out one clear weak point in the Frank Casino experience report. Unfortunately, there is no accompanying FAQ on the website at all.

Gambling via smartphone or tablet? No problem, the majority of the games in Frank Casino can be loaded effortlessly while on the go. It doesn't matter whether you have a weakness for slots, table and card games or video poker car offices, you will find what you are looking for on the go. Even the live casino is fully integrated in the app. Visually and in terms of user-friendliness, the mobile casino is an image of the desktop version.

This fact is not surprising. The online provider relies on the most customer-friendly design. Behind the Frank Casino app is a responsive homepage design that only needs to be selected in the browser. The web app then adapts to any newer smartphone or tablet. Each time the customer dials in, the navigation interface is identical, regardless of the device and its operating system.