Frank Casino Review: Bonuses, RTP and Complaints
I enjoy playing at Frank Casino, but the limited payment options are a bit of a downside. I would like to see more options available for depositing and withdrawing funds.
Horrible bonuses and payouts.
I appreciate the convenience of being able to deposit and withdraw funds using various payment options. It makes the process so much smoother and more efficient.
I am disappointed with their rewards program, as despite playing for several months, I have only earned a minimal amount of rewards.
My username, "bhojaraju," has been truthfully depositing my winnings since 2019, but starting in March 2020, anytime I want clearance for a withdrawal, customer care asks for proof of credit card ownership, even though I have provided a credit card. Please assist me; banks in India are not supplying ownership documents. Frank Casino accepted the credit card I had already submitted, even though they required more proof of credit card ownership. My passport, Pan card, and Adhar card are ready for submission. Accept my withdrawals, and take the required steps.
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The website's performance turned out to be flawless in the test. The online casino works on a technically high level. The games load at record speed, regardless of the provider in the background. The structure of the portal is well thought out from A to Z. All navigation routes are self-explanatory. Every customer will find their way around within a few seconds. There is no classic main menu. The games are arranged in various categories in the middle of the website. Known games can be loaded directly via the search function. It is positive that the Frank Casino shows the software manufacturer for some game presentations, but not in the complete portfolio.
The most important point in the test is undoubtedly safety. As mentioned at the beginning, Frank Casino is now operating with an EU license. The approval of the Malta Gaming Authority (MGA) ensures a completely safe gaming experience. The platform is operated by Avento MT Limited, which also operates other well-known gaming areas.
The customer information is transmitted using a secure 128-bit SSL encryption. Player protection begins in the internal sector. Users can set various limits, for example for losses, which cannot be increased immediately. Frank Casino works externally with GamCare, BeGambleAware and Gamblers Anonymus.
Bonus and Promotions in Frank Casino
The new customers can choose from several welcome offers at the start, whereby we want to concentrate on the first Frank Casino bonus at this point.
It starts with a 100% deposit bonus of up to 1,000 CAD. The minimum deposit required is 10 CAD. If you choose the lowest amount for your first deposit, you will then play with a starting balance of 20 CAD and 15 free spins. You can get the maximum with your own contribution of 1,000 CAD, in order to get started with 2,000 CAD and 60 free spins.
Excluded transfer methods are not to be observed. The activation of the new customer offer takes place in the course of the registration, without the Frank Casino bonus code.
With the second deposit there is a deposit bonus of 50% up to 500 CAD and an additional 100 free spins. The third deposit is rewarded with 75% up to 750 CAD and an additional 150 free spins. A total of up to 2,250 CAD in bonus credit and up to 310 free spins are available.
Casino Games in Frank Casino
In our experience at Frank Casino, customers have well over 2,000 games on their screens. The online provider is very well positioned in all sections, with the special focus of course on slot machines. The slots are clearly in the majority in the portfolio. The gaming offer includes such well-known machines as Immortal Romance, Hotline, the Book of Aztek, Narcos, Playboy or Dead or Alive. Particularly noteworthy are the progressive jackpots. At Frank Casino you will find 45 slots with increasing chances of winning. The list is headed by the Mega Moolah, King Cashalot and the Major Million.
The fans of table and card games are by no means neglected, on the contrary. The classic area is led by roulette and blackjack, each in different versions. Red Dog, Casino Holdem, Baccarat and some other classics round off the offer. The most famous video poker machines, called Jacks or Better, Deuces Wild, All American or Aces and Faces, are also fully represented. The arcade sector is led by Keno and Bingo. There are also some virtual sports games and a few scratch cards.
In our experience, the variety of the game portfolio at Frank Casino has a simple reason. The online provider works with over 30 software manufacturers, headed by Microgaming, NetEnt, Play'n Go, ELK, Pragmatic Play and Yggdrasil.
The majority of the live dealer tables at Frank Casino come from the market leader Evolution Gaming. The provider is at the start with its complete offer. This means you have numerous versions of Roulette and Blackjack on the screen, flanked by Baccarat, Three Card Poker, Casino Holdem, Caribbean Stud, and Texas Holdem. The newer games like Sic Bo, the top card game in the Football Studio or Dragon Dice should not be missing either. Those who prefer simpler gaming can challenge their luck on the Dream Catcher wheel of fortune, live Monopoly or deal or no deal.
Deposits and Withdrawals in Frank Casino
The payment offer itself is not particularly extensive. Deposits are of course possible with Visa and MasterCard credit cards as well as with the Bank Maestro card. The e-wallet offer includes Skrill, Neteller and EcoPayz. Bank transfers can be accelerated with the direct booking systems from Trustly and Rapid, in Austria also with EPS. Frank Casino is therefore not a casino with PayPal, but MuchBetter and Paysafecard are available.
Customers' payment requests are processed within a few hours. The online casino transfers the winnings very reliably, always adhering to the rules of the closed money cycle. Before the initial payment, every user must successfully pass the mandatory legitimation check - further proof that the Frank Casino works seriously and securely.
The services of the casino employees themselves are not objectionable. In the tests, the support has proven to be friendly and knowledgeable. Nevertheless, from our point of view there is still room for improvement. Live chat, e-mail and a telephone hotline are available as communication options. On the positive side, customer service is approachable almost around the clock.
However, we don't want to leave out one clear weak point in the Frank Casino experience report. Unfortunately, there is no accompanying FAQ on the website at all.
Frank Casino Screenshots
This fact is not surprising. The online provider relies on the most customer-friendly design. Behind the Frank Casino app is a responsive homepage design that only needs to be selected in the browser. The web app then adapts to any newer smartphone or tablet. Each time the customer dials in, the navigation interface is identical, regardless of the device and its operating system.
The strengths of the casino include a wide variety of bonuses, a rich collection of licensed games and a user-friendly interface. Players do not have problems with the withdrawal of funds from the account, and the only obvious drawback is the delays of up to 24 hours for the consideration of applications for receiving winnings.
- Over 2,000 games from different providers
- Live casino from the two market leaders
- 45 progressive jackpots, including Mega Moolah
- Withdrawal Problems
- Few live games
Frank Casino Casino
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Android, iPad, iPhone, Windows, Mac
Chat, E-mail, Tel
EUR, NOK, SEK, USD
Frank Casino is a safe online casino where Canadian players can play slots and games from over 40 top software providers. Sign up to Frank Casino now and claim one of three welcome offers.
Yes, play a great choice of live dealer games at Frank Casino. Choose from many types of roulette, blackjack, and baccarat, or play other games like live casino hold’em or the Crazy Time live game show.
Yes, Frank Casino is one of the top online casinos in Canada. Play top slots and games from 40+ software providers and enjoy top banking and support options. Claim a choice of three welcome offers now.
Fund your account at Frank Casino using credit cards, debit cards, and Trustly. Deposit now at Frank Casino and claim a first deposit bonus or one of two free spins offers.
Yes, play the best progressive slots at Frank Casino, such as Mega Moolah Goddess, Divine Fortune, and Book of Gold Multi-hand. Play progressive slots now for a chance to win big jackpot prizes on any spin.
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