They just stole my money

Hello! I tried to withdraw my $2651 funds from Karamba several times since August 20, 2023. Each time my withdrawal request was canceled without explanation. My account was fully verified before and all previous payments were successful. However, after the last deposit, problems arose. When I contacted the support service, they did not answer me anything about the case, they only asked for a bunch of documents. I confirmed invoices and documents a bunch of times, but was always refused. After my last request, my balance was reset to zero, and the withdrawal request was also deleted. They just stole my money. Could you help me understand this situation?

Hello! We are ready to help you solve the problem. We will need to get your Karamba casino login or email to begin an investigation. For confidentiality, please send this data in private messages. Support team Casinos In Canada

Yes, I sent it. My Karamba account had exactly 2651. I even have a screenshot of when payments with this amount were rejected. I also submitted all the necessary documents to verify my account but have not received any response from their support team now again.

Thanks for the information. We will contact you as soon as we receive responses from the casino. Support team Casinos In Canada

Good afternoon We have received an update on your complaint. During the investigation and communication with the Karamba casino , we found out that you violated the rules of the casino, namely arbitration. You were instructed during registration and in one of the letters that was sent to your email. The casino has provided clear evidence of where you were caught doing arbitrage. This is a direct violation of the rules. Due to this, all your winnings and balance were reset to zero. However, during the negotiations, we agreed that your initial deposit will be returned to your account balance and available for withdrawal. the Karamba online casino will be sent to you in private messages. You can read them and discuss all further questions with casino support via chat or email. Support team Casinos In Canada

Pure nonsense! I want to get what I won at the casino!

Unfortunately, we cannot satisfy your complaint due to a violation of casino rules. We recommend studying them before starting the game so as not to fall into such situations. Support team Casinos In Canada