I won €1,200 at ProntoBet. After that, I requested a withdrawal to my bank account, but after 48 hours my request was still not processed.
Thread starter LisaTheCharismatic Start date 11/17/2023 05:07:02 am
I made two deposits of €100 via Skrill and won €1,200 at ProntoBet . After that, I sent all the necessary documents for verification, and they were approved. I requested a withdrawal to my bank account, but after 48 hours my request was still not processed. Their policies clearly state that withdrawals are processed within 24 hours. This is clearly not the case! I contacted support several times, but they only apologized for the delay and did not take any action. I need my withdrawal to be approved ASAP or at least get an explanation for the delay!
Hello! We conducted an investigation and received a response from the casino: "Dear user, Thank you for reaching out. We adhere to our Terms and Conditions and our payouts are approved within 24 hours for verified players. However, if the player is not verified, it may take longer as we need to verify documents. Based on your chats with our agents, we see that no one has confirmed that your account is fully verified. Your documents have been approved, but we are still waiting for final verification of your payment document from the supplier. We sincerely apologize for the long check. However, as we can see, the verification is completed. Your documents have been verified and your withdrawal has been approved. Best regards, ProntoBet " Support team Casinos In Canada