Unibet decided to please me with their “excellent” service

Hi all! Well, Unibet decided to please me with their “excellent” service. I played the “ Mental ” slot here , the bet was 10 dollars per spin. And so, when I bought a bonus for $500, the game just froze. After rebooting, my money disappeared and the bonus never started. I wonder if this is their new way of attracting customers? Has anyone encountered this?

Hello! We're sorry you're having problems with Unibet. So that we can help you, please specify your login or email that you used when registering at the casino. Also, it would be helpful if you provided the date and time when the problem occurred. Support team Casinos In Canada

Oh, how fast! My username is LuckyS. This miracle of technology happened on September 29 at 21:30. I hope this information will help you "unmask" them.

Thanks for the information provided. We will begin an investigation and contact Unibet regarding your issue. While we're at it, could you please clarify if you've had any other technical issues with the site or if this was just an isolated incident? Support team Casinos In Canada

Well, since you are so interested, then yes, there were still moments. But this one was the most expensive. I solved the previous problems myself. But now I just don't know what to do.

Got you. We will try to sort this situation out as quickly as possible. Please give us some time. Support team Casinos In Canada

Okay, I'm waiting for the result of your incredible investigation.

Hello. We contacted Unibet and found out that there was indeed an outage on their server at the time you specified. They checked your gaming history and confirmed your problem with the bonus. The casino is ready to refund you the $438 you spent and provide you with an additional bonus as an apology. Support team Casinos In Canada

Oh, a generous offer! Well, let's get my money back and look at this "extra" bonus.

Great. Please check your game balance in the next 24 hours. If you have any additional questions or concerns, please let us know. Support team Casinos In Canada

Thanks for the help. The funds were actually returned. Hopefully I won't have to deal with problems like this again. But who knows with these casinos...

We are always ready to help! We hope your Unibet experience improves. Good luck in your games and be careful! Support team Casinos In Canada