I just want my money.

I really "enjoyed" my experience with Wazamba . I've been playing here for several months now and am attracted by good promotions. On Friday, September 29, 2023, I decided to top up my account with 150 euros, receiving a 200% bonus. After a successful game I had about 1570 euros in my account. I decided to take it out. The next day I discovered that my account was blocked with the comment “The account was blocked at the request of the user due to gambling addiction.” What kind of joke is this? I didn’t ask for this! I contacted the chat, where I was told that the reason was indicated in the letter, which I never received. After that I wrote to the support service by e- mail , no response yet... I've already made conclusions before and everything was fine. Now they blocked me without my knowledge and they say that I asked, what the hell? I just want my money.

Hello! We are truly sorry for your unpleasant experience with Wazamba . To begin our investigation, we will need your username or the email address you used to register with Wazamba . You can provide this information here or in a private message. Support team Casinos In Canada

Oh great! My username: spirit soul . I hope you can help me faster than the casino support team. Added screenshots of letters and account.

Thanks for the information provided. We will begin an investigation and contact Wazamba Casino to find out why your account was blocked. We will contact you as soon as we receive a response from them. Support team Casinos In Canada

Well, another day of waiting? I'm waiting for "happy" news.

Wazamba Casino. They indicated that your account was blocked due to an error. The blocking should have been done by another user. This is a casino employee's mistake and they admit it. After our intervention and further investigation, they agreed to unblock your account and make a payment. Please check your account and let us know if the issue has been resolved. Support team Casinos In Canada

Oh, miracle! I'm waiting for all this to happen.

My account is indeed unblocked and the money has arrived. Thanks for your quick help. I hope I won't encounter such "surprises" again.

We are glad that your problem has been resolved. If you have any additional questions or concerns in the future, don't hesitate to contact us. We wish you good luck in the games and have a nice time! Support team Casinos In Canada