Well, here I am again – your favorite unlucky player.

Hello, Casinos In Canada! Well, here I am again – your favorite unlucky player. I was playing at 5gringos, and oh, miracle, I won $3,800. But, as you may have guessed, the money didn't come. That's my luck for you! I made a withdrawal request on December 7th, transaction number 75640981. Game nickname – DirtyDeed. Casino support? Oh, sure, they were very helpful – told me to wait. And I've been waiting for two weeks already! I think you will definitely help me, right?

Hello. We are sorry to hear about your issue. To start an investigation, please send screenshots of your withdrawal request and any correspondence with the casino support. We will try to help you as soon as possible. Support Team Casinos In Canada

Here are your screenshots. I hope you will find my money faster than the casino support.

Thank you for the provided information. We are initiating an investigation and will contact 5gringos to clarify the details. Support Team Casinos In Canada

Hello. We have contacted 5gringos and found out that your payout is delayed due to the verification of your gaming activity. Have you used a proxy or VPN to play at the casino? Support Team Casinos In Canada

Yes, I used a VPN. But that shouldn't be a reason to delay the payout, right?

Sometimes casinos conduct additional checks related to the use of different IPs on one account. We continue the investigation and will try to expedite the process. Support Team Casinos In Canada

How about my money? I'm starting to think that 5gringos doesn't intend to pay them at all.

We have received a response from 5gringos. They confirmed that the verification is complete, and your transaction will be processed. The payment of $3,800 will be made within the next 48 hours. Support Team Casinos In Canada

Finally! Thank you, I'll be waiting.

Hello again! The money arrived, but for some reason, they are split into two payments. Is that normal?

Yes, that could be related to transaction limits. We are glad your issue is resolved. If you have any additional questions, we are always ready to help. Support Team Casinos In Canada

Thanks for the help. I hope next time I'll be luckier.