Hello, esteemed team of Casinos In Canada. I am reaching out to you with a serious issue related to the 21Red casino. On December 1st, I won $5,250 while playing the Hacksaw slots, having a streak of many consecutive games. According to the casino rules, I submitted a withdrawal request to my bank account. However, more than two weeks have passed, and I still haven't received my money. My casino login is M4CIU5. I had to contact the casino support several times, but they only informed me that my transaction is in progress. I seek your assistance in resolving this matter as I have not violated any casino terms and conditions. In the attachment, you will find screenshots of my winnings and the withdrawal request.

Hello. Thank you for reaching out and providing details. We are initiating an investigation into your case with 21Red. Could you also provide additional information about the withdrawal method you selected and any correspondence with the casino support that might assist us in the investigation? Support Team Casinos In Canada

Yes, of course. I chose withdrawal to my bank account, as always. I am sending you copies of my correspondence with the casino support.

Thank you for the additional information. We will contact 21Red and clarify the details of your withdrawal request. Please await updates. Support Team Casinos In Canada

Hello. We have contacted 21Red and found out that your payout is delayed due to internal security checks. The casino reported that, due to recent suspicious activities, they have enhanced security measures. We have requested an expedited review in your case. Have you encountered similar issues with previous withdrawals? Support Team Casinos In Canada

No, I have never faced such problems before. I have always followed the rules and never had issues with withdrawals.

Thank you for clarifying. We continue to work on your issue and will try to expedite the process. Support Team Casinos In Canada

Good day, RouletteMaster42. We are pleased to inform you that the issue with your payout has been resolved. 21Red has confirmed that the verification is complete, and your winnings of $5,250 will be transferred to your bank account within the next 24 hours. We kindly ask you to confirm the receipt of the funds. Support Team Casinos In Canada

Thank you for your assistance. I will inform you as soon as I receive the money.

I just checked my bank account, and the money has arrived. Thank you for your work and support in this matter.

We are glad we could help, and your issue has been successfully resolved. If you have any additional questions or problems, please feel free to contact us. We wish you luck in your future games! Support Team Casinos In Canada