I am reaching out to you with a serious issue that arose during my interaction with the online casino LV Bet

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167
#3125

Hello. I am reaching out to you with a serious issue that arose during my interaction with the online casino LV Bet. Recently, after a successful game on the slots, I decided to withdraw my winnings of $500. However, my withdrawal request was rejected, and my account was blocked without any explanation from the casino administration. I have repeatedly contacted customer support, but only received standard responses about the need for additional verification. My username in the casino is RROM3. I would appreciate your assistance in resolving this situation.

#3127

Hello. Thank you for your inquiry and detailing the situation. In order for us to effectively interact with LV Bet casino and attempt to assist you, we need to obtain additional information from you. Please provide the date of your last withdrawal request and any details of correspondence with support that you may have. Send this information to our private messages. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3128

The date of my last withdrawal request is February 5th. Unfortunately, I did not save the complete correspondence with support, but I can confirm that my last inquiry was on February 8th, to which I received a response about the need for additional verification.

#3129

Thank you for providing the data. We will start investigating your case with LV Bet. Please wait, we will contact you as soon as we receive a response from the casino. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3131

We have received information from LV Bet casino. During our investigation, it was found that a second account registered with your personal details was discovered, which contradicts the casino's rules regarding multi-accounting. This was the reason for the blockage of your account. Could you please comment on this situation? Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3132

This is my old account, I haven't played on it for a long time. I think it's evident that I haven't used it for over six months.

#3133

We appreciate your honesty and willingness to cooperate. We will consult with LV Bet casino regarding possible solutions to this problem, considering the circumstances of the violation. However, it is worth emphasizing that most casinos strictly adhere to their rules regarding one account per user. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3134

After further negotiations with LV Bet, it was decided that the second account will remain blocked, but as an exception and a gesture of goodwill from the casino, your main account will be unblocked. However, the winnings from the second account will be voided in accordance with the casino's rules. We hope this decision will be acceptable to you. We recommend familiarizing yourself with the casino's rules before starting to play to avoid such situations. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD

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