I would like to share my extremely unpleasant experience with the BTC365 casino

Start date

110
#3664

Good day, dear Casinos In Canada team. I would like to share my extremely unpleasant experience with the BTC365 casino, which made me seriously question the fairness of their operations. Let's start with the fact that at the end of January this year, specifically on the 26th, I used a deposit bonus and received free spins. After losing the deposit along with the bonus funds, I activated the free spins and, to my surprise, managed to meet the wagering requirements. Then I requested a withdrawal via USDT, expecting the funds to arrive in my account within three business days, as is usually the case with casinos in this group. However, to my surprise, on February 2nd, without receiving any notification, I discovered that the money had been returned to my casino gaming account. After contacting customer support, I was informed about a problem with the payment provider, but I was shocked by the lack of notification about this issue. This raised doubts about their integrity and led me to think that the casino deliberately delays the withdrawal process, trying to persuade me to continue playing with the winnings. Further attempts to withdraw funds and communicate with the casino have not yielded results, and in my transaction history, I noticed anomalies: the absence of information about my deposit and withdrawal request. I ask for your help in resolving this situation, as I am beginning to doubt that I will be able to receive my rightfully won funds.

#3673

Hello! Thank you for providing a detailed account of the situation. We understand your concern and are ready to take the necessary steps to resolve your issue with BTC365 casino. To begin the investigation, please provide your username or email address at the casino - via private messages, as well as screenshots confirming your withdrawal request and any correspondence with the casino's support. This will allow us to interact more effectively with the casino on your behalf. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3682

Thank you for the prompt response. I have sent it. All required documents and screenshots of correspondence with support, as well as information about errors in the transaction history, have been sent. I hope for a prompt resolution of the issue.

#3695

We have received your information and are starting the investigation. We will contact BTC365 to clarify all the details of your case and try to expedite the process of your withdrawal. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3705

We have received a response from BTC365. It turns out that the problem did indeed arise due to a technical glitch on the payment provider's side. The casino apologizes for any inconvenience caused and assures that the situation was exceptional. Your funds will be reissued within the next 24 hours via your preferred payment method. Please check your account and let us know once the funds are received. Casinos In Canada Support Team

paid 50 USD
our debt 480 USD
#3713

The funds have been successfully credited to my account. Thank you for the incredible support and assistance in resolving this delicate situation!

#3743

We are glad that we could help, and your problem has been resolved. If you have any further questions or issues, please do not hesitate to contact us. We wish you success and good luck in the future! Casinos In Canada Support Team

paid 50 USD
our debt 480 USD

New post