I encountered an issue with the online casino Slotzo

Hello! I encountered an issue with the online casino Slotzo. On 01/10/2024, I requested a withdrawal of $100 to my bank account. The withdrawal was processed, but instead of the expected $100, I only received $70. The Slotzo support team initiated an investigation on 01/10, but so far cannot provide me with any specific information, citing the need for further waiting. I believe that almost a month of waiting is more than enough to resolve such an issue.

Hello! We regret your unpleasant experience with Slotzo. In order for us to assist you, could you please provide your casino login and transaction details? This will help us investigate your issue. Send all available information in private messages. Casinos In Canada support team

Of course, I've sent it. I made a withdrawal request on 01/10/2024, and the funds were debited from my casino account. I expected to receive the full amount, but only received $70. Here's a screenshot of the transaction and correspondence with the casino support.

Thank you for the provided information. We are starting the investigation and will contact Slotzo to clarify the circumstances. Please stay in touch. Casinos In Canada support team

We have received a response from Slotzo. They confirmed that your withdrawal request was processed fully and without errors on their part. However, they mentioned a possible bank fee for currency conversion, as the withdrawal was made in a different currency. You need to contact your bank to inquire about any potential fees and currency conversion. Casinos In Canada support team

How could there be a currency conversion? Does converting euros to dollars incur a 30% commission? My bank statement states a 5% commission. Where is the remaining 25?

You were right. I contacted the bank, and it turned out that the difference in the amount is due to a currency conversion fee. I apologize for the inconvenience, Slotzo casino indeed sent the full amount. Thank you for your assistance in resolving this situation.

No problem! We are glad that the situation has been resolved, and we are always ready to help you with any questions. If you have any further issues or questions, please feel free to reach out. Good luck in your future casino games! Casinos In Canada support team