I'm reaching out to you with a serious complaint about the casino DBosses

Good day! I'm reaching out to you with a serious complaint about the casino DBosses. It all started when I won a large sum of $800 on one of their slots. You can't imagine my joy when I saw this amount on my balance! But when I tried to withdraw the money, my account was frozen without any explanation. I immediately contacted customer support, but they only said that my account was under investigation. It's been two weeks since then, and I still haven't received either my money or any explanations. This is extremely unprofessional and unacceptable!

Hello! We understand your concern and are ready to help you figure out this situation. In order for us to start the investigation, please provide us with your login at DBosses casino and any correspondence with support that you have - in private messages. Casinos In Canada support team

You have my login and screenshots of my correspondence with support. As you can see, they don't provide me with any specific information at all. It's just absurd!

Thank you for providing the information. We will immediately contact the representatives of DBosses casino and try to expedite the investigation of your case. Please wait, we will definitely inform you of the results. Casinos In Canada support team

We have received a response from DBosses casino. They reported that during the investigation, it was discovered that there were several accounts registered under your data. According to the casino rules, each player is allowed to have only one account. Can you comment on this information? Casinos In Canada support team

Well, yes, I had another account. There were incorrect details, so I wouldn't be able to withdraw money and created a new one. What's the difference if I only play on one? I didn't think it was that important. My winnings were honest!

Unfortunately, having multiple accounts is a violation of the terms of use of most online casinos, including DBosses. This led to the freezing of your account and the return of funds. Casinos In Canada support team

That's unfair! I don't even remember when I created the second account. Will I really lose my winnings because of this?

We understand your disappointment, but the casino rules clearly indicate the prohibition of using multiple accounts. Casinos In Canada support team

Alright, thanks for the advice. I'll try to contact them again. Hopefully, there will be some solution...

We sincerely hope that your situation will be resolved favorably. If you need any additional assistance or advice, we are always here to help. Good luck! Casinos In Canada support team