I am facing an issue that seems to be shattering my trust in the honesty of online casinos

Hello. I am facing an issue that seems to be shattering my trust in the honesty of online casinos. I have been playing at BetMagic for a year now, and everything was like a fairy tale until last month. For the past few weeks, I have been playing a new slot called "Dragon's Fire," where it seemed like my luck reached the skies - I won $2,000! It was a dream come true. I was already planning how to spend this money - a vacation that I had been postponing for years finally seemed possible. But then everything started... When I tried to withdraw my winnings, I was informed that I needed to undergo additional verification. Without delay, I submitted all the requested documents: passport, utility bill, even a selfie with the passport in hand - everything imaginable. After a few days, I was told that my documents were "under review." It has been over three weeks, and I still haven't received any specific response from the casino. My requests to customer support go unanswered, or I receive automated messages stating that "my issue is being reviewed." I feel absolutely powerless and deceived. It's as if my money and dreams have simply evaporated, and the casino is holding me hostage, ignoring my requests and questions. I turned to you for help because I don't know who else to turn to. Can you help me figure out this situation? Perhaps you have the ability to contact BetMagic and find out why the process is dragging on and when I can receive my winnings? My username at the casino is ZzpinS, and I was really hoping to use this money to fulfill my long-held dream.

Hello. We will definitely try to help you in this situation. We are going to send an official request to BetMagic asking for clarification on your case and to expedite the verification process. If you have any screenshots or additional information that may help speed up the process, please send it in private messages. Casinos In Canada support team

No additional details have been received from the casino, except for standard responses that my request is "under review." The support ticket number is #45278. I have sent the screenshots. I really hope for your help and appreciate the quick response.

Thank you for providing the information and the support ticket number. We have already initiated communication with BetMagic and highlighted the need for an expedited review of your case. Your situation is a priority for us, and we will make every effort to ensure that you receive your winnings as soon as possible. Casinos In Canada support team

Thank you, I'll be waiting.

We have good news! We have received a response from BetMagic. They apologize for the delay and explained that it was due to overload in the verification system following the recent introduction of new regulatory requirements. Your account has successfully passed verification, and the winnings will be transferred to your bank account within the next 24 hours. They also expressed hope that this experience will not affect your future interaction with the casino and that you will continue to enjoy playing at BetMagic. Casinos In Canada support team

These are truly wonderful news, I don't even know how to express all my gratitude! Your help has been incredibly important to me during this difficult time. I am looking forward to being able to fulfill my dream, and it's all thanks to your support. I will definitely share my impressions after the vacation!

We were glad to help. Casinos In Canada support team