I'm contacting you regarding an issue that arose at National Casino

Good day. I'm contacting you regarding an issue that arose at National Casino. On May 1, 2024, at 19:30, I made a deposit of 500 euros and participated in the "May Bonus" promotion. According to the terms, after making the deposit, I was supposed to receive a bonus equal to 100% of the deposit amount, i.e., another 500 euros. However, after funding my account, I didn't receive any bonus. I kindly ask you to look into this situation and provide me with the entitled bonus. My login at the casino is: Wanted67. Looking forward to your response.

Hello. Thank you for reaching out to our support service. Please allow us some time to verify your information and thoroughly investigate the situation. We'll try to resolve this issue as quickly as possible. Expect our response shortly.

Alright, I'll wait for your response.

Good day. We have conducted a thorough investigation into your request. After reviewing the bonus policy, we found that to receive a bonus equal to 100% of the deposit amount, it was necessary to activate a special promo code "MAY100" in the "Bonuses" section before making the deposit. Since the promo code was not activated, the bonus was not credited automatically.

Darn... Thank you for the detailed explanation of the situation. Honestly, I didn't notice the information about the need to activate the promo code to receive the bonus. Perhaps it would be advisable to make this information more prominent on the website to avoid such misunderstandings in the future...