An official FairSpin Casino representative answers player questions

In this section, an official FairSpin Casino representative answers any player questions or complaints. If you are asking a question to an official casino representative, we recommend that you immediately provide the email address used to register your casino account. Please, upload a screenshot, if necessary (You can only upload one screenshot at a time). Thank you!

Dear players, My name is Serg and I am the official representative of FairSpin Casino on this forum. Our platform is powered by blockchain technology, providing full control over the fairness of each gaming session through Trueplay. This thread was created to help you understand any issues related to our casino: from financial transactions to the technical aspects of our platform. I am ready to provide you with qualified assistance and official answers.

It's just a mockery. I applied for a withdrawal of €800 last Thursday. On Friday, it was rejected, requiring verification. I immediately sent all the necessary documents: passport and utility bill. Three days have passed, there is no response or hello from the support service. The verification status is still "pending". How long can you wait? My nickname on the site ENDdemon.

My question is not about problems, but about technology. I see that every bet I place in the slot is recorded on the blockchain. Can you please explain with a specific example how I, not being a programmer, can use a transaction hash to make sure that the result of the spin was random and not changed by the casino?

Dear ENDdemon, I found your account and contact history. I apologize for the delay in responding from the support team. I see that you submitted the documents on Friday evening. According to our terms and conditions (clause 5.4), the verification procedure can take up to 72 working hours, weekends are not taken into account. Your request is in the queue at the security department. I sent them a request with a request to speed up the consideration of your case. As soon as the status is updated, I will let you know in this thread.

I took a deposit bonus. I read the rules carefully - the maximum bet is €5. I played Gates of Olympus for €4. I got a bonus and decided to buy it for €400 (bet x100). As a result, I won €2500, laundered the wager. And the casino canceled my winnings, leaving only the deposit! The support says that buying a €400 bonus is a "bet" and she breaks the €5 max bet rule. That's absurd! The buy button was active! If it is prohibited, why does the system allow it?!

Good afternoon. Thank you for your interest in our integrity control system. Let me explain in a simplified way: 1. Before the start of the game session, you can see the encrypted result (hash) of future spins. The casino cannot change it, as it is already recorded in the blockchain. 2. After each spin, you get a "salt" that allows you to decrypt the result of the previous spin. 3. You can take the hash from the Trueplay blockchain explorer and your spin data, and use any independent SHA-256 calculator on the Internet to check if the encrypted result matches the real one. This proves that the outcome was predetermined before your bet and was not rigged. We can send you more detailed technical instructions by mail if you leave a request.

Working hours? In earnest? You accept deposits 24/7, but when it comes to withdrawals - do you have "working hours"? This is a standard dragging tactic so that the player loses his money. I am waiting for a specific decision, and not unsubscribes about the "queue".

Dear player. I understand your disappointment, however, the decision of the security service was made in strict accordance with the Bonus Policy of our casino. Clause 8.3 of our rules states: "The use of bonus funds to purchase game features (for example, free spins) will be regarded as a bet equal to the purchase price of this feature." As the cost of buying the bonus game (€400) exceeded the maximum allowed bet with the bonus active (€5), it was classified as a violation of the rules. We understand that there is no technical limitation to this feature by the game provider, but it is the player's responsibility to comply with the casino rules.

Tell me about the tournament "Spinoleague". Yesterday I spent the whole day spinning slots from this provider, scored 3500 points. Today I go in - I have 0 points, and the tournament seems to have started again. Is it a bug or did I misunderstand something?

I understand your dissatisfaction. I just received an update from the security team. They ask you to provide a photo of you holding your passport in your hand against the background of correspondence with customer service on a computer screen. This is an additional security measure to protect your own funds. Please upload this picture to your profile. After that, the verification will be completed within a few hours.

Hello. You got it right. Spinomenal's "Spinoleague" tournament series is divided into daily rounds. Every day at 00:00 UTC, the leaderboard is reset and a new stage begins. Your points for yesterday were taken into account as part of yesterday's tournament. Today you are fighting for the prizes of the new day.

Ok. I sent a photo. Waiting.

I would like to leave a positive review. I am the holder of your TFS token. I really like the Hold to Earn program. In fact, just for keeping tokens on the balance of the casino, passive income drips me. I withdrew both the token itself and the winnings several times - everything is clear and fast. A unique feature, well done.

Thank you. The security department confirmed the receipt and compliance of the photo. Your account is fully verified. The withdrawal request of €800 was approved and submitted to the financial department. Funds have been sent. Please wait for receipt according to the regulations of your payment system.

Thank you for your rating. We are glad that you have appreciated the benefits of our tokenized loyalty program.

Hello, Serg. I just signed up, and you have the TFS token mentioned everywhere here. Do I understand correctly that this is your internal cryptocurrency? Could you explain in a nutshell for a beginner what its main benefit is? Is it just for betting or is there something else?

Serg, good afternoon. I am interested in the question of withdrawal limits. Let's say I'm lucky enough to win a large sum, say €50,000. Do you have daily or monthly limits that will force me to withdraw these winnings in installments over time? Or are the limits individual for verified players with a good history?

Hello! We are glad to welcome you to FairSpin. You got it right. TFS is our native token and is the centerpiece of our loyalty program. Its key advantages are: 1. Play to Earn: You get TFS simply for betting on any games. The more you play, the more tokens you get as cashback. 2. Hold to Earn: You can simply keep TFS on your game balance, and they will be credited with passive income, a percentage of the casino's profits. 3. Staking: Tokens can be staked for a certain period of time at a high interest rate, significantly increasing their supply. Basically, it is an asset that you get for your game and that can generate you additional income.

I see that you have a large selection of Baccarat tables. Are there any plans to add tables with "No Commission Baccarat"? And I am also interested in tables from the Ezugi provider, they have interesting Asian games.

Good afternoon. Thank you for the important question. We do have standard withdrawal limits, and they are listed in the Terms and Conditions section. However, for our loyal players and holders of high VIP statuses, we apply an individual approach. In case of a big win, your personal VIP manager will contact you to discuss the most convenient and fastest way to withdraw the entire amount. We always meet the players halfway in such situations.

Serg, but on the main page there is a "Last Winnings" widget. Does it show real data live? And is it possible to somehow see in which game this or that win from the list was received?

Hello. Yes, we are constantly working to expand our portfolio of Live games. "No Commission Baccarat" tables from several providers are already in the testing and integration phase. As for the provider Ezugi, we are in talks with them and hope to be able to please you with their games in the next few months.

Tell me, please, where in your personal account you can find tools for setting limits? I would like to set a weekly limit on the amount of deposits for myself to control my spending.

Hello. Yes, the widget displays our players' real winnings in near real-time mode (with a slight latency for data processing). At the moment, it does not provide the functionality to view the specific game in which the winnings were received, for privacy and performance reasons. However, we recorded your request and passed it on to the development department.