An official WishWin Casino representative answers player questions

In this section, an official WishWin Casino representative answers any player questions or complaints. If you are asking a question to an official casino representative, we recommend that you immediately provide the email address used to register your casino account. Please, upload a screenshot, if necessary (You can only upload one screenshot at a time). Thank you!

Hello everyone! My name is Mary, I'm an official representative of WishWin Casino.I'm here to help with any questions related to payouts, bonuses, verification, or just your gaming experience. Write directly here – I read everything and try to respond as quickly as possible.

I have the following situation: I activated a $100 deposit bonus, received 100% + 50 free spins, but when I try to withdraw my winnings, the system says "Bonus wagering not completed". Although I seem to have already unscrewed the entire wager.

Hello droidd. Yes, this can happen if one of the rounds is left "incomplete" in the history of the game - sometimes providers like Pragmatic or BGaming do not close the session correctly. Because of this, the casino believes that the wager is not fully wagered.Please send the account ID (in a PM), I will check manually in the logs.

Okay, I threw off the ID.

I checked. One round really hung on the provider's side – the Sugar Rush 1000 slot, the date is October 9. You can safely make a withdrawal, the system will miss it.

I confirm, I withdrew without any problems. Thank you for your efficiency.To be honest, I did not expect that someone would really check it manually - usually such appeals hang for weeks.

I have a similar story, only with a bonus for free spins. I played Big Bass Bonanza, the free spins burned out, although I activated them and even managed to play a couple of rounds. Then it just gave "Expired". Is it a bug or did I make a mistake somewhere?

Hello. This is not your fault – in some cases, free spins that are activated but not fully played are reset if the session is not closed correctly. Usually this happens when the Internet is disconnected or if the browser tab was closed during the free spins.

I wrote to you in a PM, thank you. If you manage to restore it, it will be great.

I looked at them and the spins are really frozen. I manually added them back, you can go to Big Bass Bonanza and check them. They are activated the next time you log in.We also sent a report to the provider to prevent the recurrence of such cases.

Great, it's here. Thank you, Mary. It's clear that you're not just copying the answers, you're really solving the questions.

Do you really have payouts up to 24 hours? I withdrew $500 the day before yesterday, but it's still "Pending". I wrote to the support service - they said "wait". I don't want to panic, I'm just clarifying, what if something is wrong.

It's okay. Your application was indeed approved, but it was in the "second wave" of Interac transfers - the provider is now processing an increased volume of transactions (due to the update of their API). The money should arrive later tonight.We have already received confirmation from Interac that all applications for October 13 will be completed by the end of the day.

Yes, I just received a notification, the transfer has been credited. Thank you, everything is super.

I withdrew $250 through Interac yesterday morning, usually comes in a couple of hours. A day has passed, there is no money. Is this normal?

Hello. Yes, in recent days Interac has been a little slow down due to the update of the payment gateway. Your funds are already being processed, the provider confirmed delivery within 12 hours.

I deposited $50 to my account, I was supposed to get 50 free spins in Sweet Bonanza, but nothing dropped. Where to look?

Hello. The promotion is activated after confirming the deposit - sometimes spins are displayed with a delay of up to 30 minutes. Check in the "Bonuses" section → "Active offers". If they do not appear, write the account ID, I will add them manually.

I uploaded my passport three days ago, the status is still "Pending". Is it that long usually?

Hello. Now there is a big queue for verification - we have strengthened the team, but so far the processing time is up to 72 hours. If it is more than three days, write your ID, I will speed up the verification.

I wanted to launch Gates of Olympus, but it says "Restricted in your region". I'm from Toronto, I used to play fine.

Hello. Pragmatic has temporarily restricted access from some networks (in particular, through VPN and mobile proxies).

Why can't I withdraw more than $5,000 at a time? The website doesn't say anything about limits.

The $5,000 limit is a processing limit for each transaction. You can make several withdrawals in a row without commission.