An official TonyBet Casino representative answers player questions

In this section, an official TonyBet Casino representative answers any player questions or complaints. If you are asking a question to an official casino representative, we recommend that you immediately provide the email address used to register your casino account. Please, upload a screenshot, if necessary (You can only upload one screenshot at a time). Thank you!

Hello world My name is Ed and I am an official TonyBet representative on this forum. This thread is your direct line for getting help with issues that need escalation or clarification. While our 24/7 live chat is the main support channel, I'm here to help with more complex cases. Please indicate your nickname and a clear description of the problem. I will do my best to ensure a timely and transparent solution.

This is my last attempt before I file for a chargeback. I've been trying to withdraw 1500 Canadian dollars for FIVE DAYS now. I am fully verified. Every time I write in the chat, I get the same copy-paste response: "Your withdrawal is being processed by the relevant department, please be patient." My patience is over. Where is my money? You accepted my deposit in seconds. Nickname: azuryan

Does anyone know what time of day slots "give" the best? My friend says that you need to play strictly after 3 am server time, because then there are fewer players and the machine tries to attract the rest. It's true? Did someone check?

Hi Ed. Question about the bookmaker. Let's say I bet an express of 5 events. If one of the games is postponed for a day (for example, due to rain in baseball), what happens to the entire bet? Is it canceled? Or is this event removed, and the coefficient is recalculated? In the rules section, this is somehow vaguely described.

Hello. I understand your frustration with the delay. I found your account and withdrawal request. The delay was caused by an accidental security check by our payment processor, which required manual consideration. This check has now been completed. I personally transferred the payment to our finance department on an expedited basis, and it was sent. You should see the funds in your account within the next few hours. I apologize for the lack of clear communication on this issue from our support team.

I'm having terrible problems with your verification. I sent my driver's license 3 times. At first, it was too blurry. The second time, all four corners were not visible. Now you say that the document is "edited" or "scanned"? This is a photo from my phone! I'm 68 years old and I don't know how to edit photos. I just want to withdraw my $200 winnings. It feels like this is done on purpose so that people just give up. My nickname is Camaleno.

Hi Ed. Are you planning to launch your own NFT collection for VIP players? It would be cool to have a unique NFT that confirms your status in the casino. Now it is very fashionable, you would attract a lot of new audience.

Hi donalt. Good question. In accordance with our rules for accepting sports bets (Section B, Paragraph 5.12), if one event in the accumulator is postponed for more than 48 hours, this particular event is calculated as a refund (with odds of 1). The rest of the accumulator remains valid and the final odds are recalculated based on the remaining events. If the game is postponed for up to 48 hours, the bet will stand.

BEWARE OF THE WELCOME BONUS. IT'S A TRAP. I deposited $100 and received a $100 bonus with a wager of x50. It seems to be standard. I started playing slots, made bets for about $2000, and the wagering progress streak barely moved. I wrote to support and was told that the slots I played (with a high RTP, such as Blood Suckers) only count 20% towards wagering! Where is it indicated? I read the main terms and conditions, and it simply says "slots count 100%". This is misleading.

The money just fell on Interac. At last. Thank you for really doing something, Ed.

Hello. I sincerely apologize for the difficulties you have faced. I've looked at the uploaded images. The problem is that the background is perfectly white, which our automatic system sometimes marks as a potential scan or edited file. To quickly solve this problem, could you try taking another photo of your ID, but by placing it on a textured surface, such as a wooden table or newspaper? This will help the system recognize it as a genuine photo. I've left a mark on your account for the verification team to review personally as soon as you upload it.

Ed, I have a question about withdrawal limits. I won 12,000 CAD last week. When I tried to withdraw them, I was informed that the monthly limit was 10,000. Is this limit hard, or are there exceptions for long-time players or VIP members? The need to split the withdrawal into two months seems a bit limiting. My nickname is HalifaxHal.

Hello. Full details of the contribution of games to wagering can be found on our detailed "Bonus Terms and Conditions" page, which is linked on the main page of the promotion. Although we indicate that slots contribute 100%, there is a special clause (clause 7.9) that lists a number of exclusion slots with a lower contribution due to their high RTP. We understand that this can be overlooked, and I will pass on your feedback to the marketing department to make this information more visible on the promotion page itself.

Hello, BENNETTS. I have studied your account history and can confirm that you are our long-time and valuable player. Although the monthly limit of C10,000 is standard, we make exceptions for our VIP clients. You can apply.

Guys, I lost my salary here. Can anyone borrow 100 bucks until next week? I will give 120. Ed, maybe the casino can give me a loan against future winnings? I feel like I'm about to excuse myself.