iGaming Ontario (iGO) is gearing up to initiate a request for proposals (RFP) in early 2024 with the goal of establishing a centralized self-exclusion solution. This strategic initiative aims to empower players in Ontario to execute self-exclusion seamlessly across all licensed iGaming operators through a single application.

Integration of the system

In its quest for a robust self-exclusion system, iGO is inviting proposals from companies capable of developing "modern, innovative, secure cloud-based SaaS solutions." The selected company will be tasked with creating a system that seamlessly integrates with all operator platforms.

The envisioned solution should facilitate all aspects of players' self-exclusion processes, encompassing registration, renewal, and reinstatement. Prioritizing user-friendliness with minimal barriers, the system is expected to provide a seamless connection to relevant support services.

Purpose

Given the primary purpose of assisting players with gambling-related challenges, it is imperative that the service operates in a "non-stigmatized, non-judgmental manner." Player information will be accessible to a select group of individuals, and clear expectations and consequences will be communicated to both players and operators participating in the program.

The centralization of this system ensures that once a player chooses to self-exclude from a casino, they will be automatically excluded from every registered operator. The user-friendly interface will allow players to manage their profiles via Know Your Customer (KYC) ID verification, providing easy access to the system on any iGO-regulated website.

The search for the ideal partner to develop this centralized self-exclusion system is set to commence in early 2024, with iGaming Ontario planning to release the RFP on MERX. The chosen bidder will enter into a multi-year partnership with iGO, aiming to deliver "best-in-class user experiences by leveraging modern, innovative technology."

Guides

British Columbia Boosts Funding for Gambling Harm Research

Linked materials

Conclusion

iGaming Ontario's proactive pursuit of a centralized self-exclusion system reflects a commitment to addressing responsible gambling concerns. While the focus is currently on empowering players with a tool for self-exclusion, it prompts contemplation on the broader landscape of player protection.

Considering the potential impact on fostering responsible gambling practices, future initiatives could explore the concept of implementing measures to restrict gambling altogether for individuals facing severe challenges. This could involve leveraging innovative technology to create robust safeguards that prevent vulnerable individuals from engaging in online gambling activities.

Otherwise, we would like to see the reasonable RTP numbers as the license itself makes it impossible to win anything.