miroslavazirkelbachova

I used the responsible gaming tools as it is a normal thing to do to gamle responsibly, just two weeks timeout. And guess what? After 2 weeks passed I asked to reopen as per live chat support's instructions and they refused to reopen it just out of spite. This casino has grudge on players who want to gamble responsibly, which tells you a lot about them. Low level casino.

I only give 2 stars coz I had a good playtime here but it was unfortunately outweighted by lots of other issues. Here is a copy paste of my reply to the chat agent why I asked to delete my account, so that you have an idea: Well, lots of reasons. Constant issues I faced since registering that made me doubt if I trust your casino, even after reporting a problem with wagering progress not updating, nobody fr om email support got back to me as promised, just magically suddenly the wager worked again, free spins not added automatically upon second deposit, my real balance being sucked into bonus balance when it shouldn't be, games forbidden to play with bonus funds available to play when they should be blocked, but mainly the responsible gaming section wh ere I can just remove my set limit easy- peasy within 24 hours Thats an absolute no-go for me.

I have to share I just experienced the same issue with this so called casino as few people mentioned already on Trustpilot. I was also kicked out of the chat and the chat window also disappeared . Changed my wifi and surprise, surprise! It worked! But guess what? They did it again as soon as they found out it is me. I was trying to ask them to delete my account and this is their way! Absolutely unacceptable! I requested it at the end by email but seeing their crooked behaviour, I expect being ignored. In any case, this was enough for me to never deposit there again and forget they even exist as I despise such behaviour and will never tolerate it! And non of this was needed, had they responsible gaming tools properly in place. I honestly don't know what they think they will achieve this way long term...

a:2:{s:4:"TEXT";s:294:"They say they offer responsible gaming tools. But if you ask for self exclusion period, they delete your account just out of spite. Ridiculous!