Sharpings

i had won about 600 on a pragmtic slot session, requested withdrawal and the next morning my account was locked with a message saying duplicate accounts. I have NEVER played at any of their sister brands. the support agent just kept copying the same paragraph about T&Cs and then said the decision was final. asked them which account they think is mine, no answer. asked for the IP they flagged, no answer. they kept the balance. lodged a dispute with their license body and the response was basically that the operator can close accounts at its discretion which is true on paper but means absolutely nothing for the player. honestly the bonus terms and the cashback program looked fine, thats why I deposited in the first place, but if this is how they handle a winning player on a 600 dollar session i dread to think what happens at 6 grand. been playing online a long time and this whole thing felt rehearsed, like the duplicate account clause is the easy out when someone profits early. avoid if you have any account at the sister network.