Cleopatra Casino Review: Bonuses, RTP and Complaints

Cleopatra Casino, part of the Dama N.V. family of websites, transports players to ancient Egypt with its captivating design. Adorned with golden accents, hieroglyphic writing styles, and imagery of the iconic queen herself, the site creates an immersive gaming experience.
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Cleopatra Casino Casino
2017
1x2 Gaming, Big Time Gaming, Blueprint Gaming, Endorphina, Evolution Gaming, Ezugi, Foxium, GameART, Habanero, iSoftbet, Lightning Box Games, NetEnt, NextGen Gaming, Nolimit City, PariPlay, Play'n GO, Playson, Pragmatic Play, Quickfire, Quickspin, Rabcat, Red Rake Gaming, Wazdan, Push Gaming, Relax Gaming, Yggdrasil Gaming, Booming Games, skillzz Gaming, Booongo Gaming, Betsoft, Playtech, Amatic, Authentic Gaming, Ainsworth Gaming Technology, Iron Dog Studios
Android, iPad, iPhone, Windows, Mac















Chat, E-mail
AUD, CAD, EUR, NOK, USD
Today, I want to share the results of my recent research conducted at Cleopatra Casino. My goal was to find out how fairly this casino treats its players and whether it attempts to reduce their chances of winning.
Apparat Gaming RTP
Cleopatra Casino offers slots from Apparat Gaming with high RTP figures. For example, in the "Fruit Storm" slot, the RTP is 96.18%, and in "The Warlock's Book," it's 96.07%. This indicates that the casino doesn't reduce RTP in slots from this provider, making the game more appealing to players.
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Fruit Storm – RTP 96.18%
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Fruits First – RTP 96.11%
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Jack Potter & The Book Of Dynasties – RTP 96.06%
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The Griffin – RTP 96.06%
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The Warlock's Book – RTP 96.07%
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Total Eclipse – RTP 96.04%
BGaming RTP
In BGaming games at Cleopatra Casino, the RTP values are at a decent level. This indicates that players can expect a fair game and real chances of winning.
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ALIEN FRUITS – RTP 95.97%
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CANDY MONSTA – RTP 94.03%
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GEMHALLA – RTP 97.17%
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GOLD RUSH WITH JOHNNY CASH – RTP 96.14%
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MANEKI 88 GOLD – RTP 96.79%
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SPIN AND SPELL – RTP 95.8%
Endorphina RTP
Slots from Endorphina at Cleopatra Casino offer stable RTP values. No manipulations or reductions were found, making the gameplay enjoyable and fair.
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BUFFALO 50 – RTP 96.06%
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JETSETTER – RTP 96.1%
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LEGENDARY SUMO – RTP 94.74% - 96.08%
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ROYAL XMASS – RTP 96.01%
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THE KING – RTP 96.07%
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TROLL HAVEN – RTP 95.14% - 96.28%
Evoplay RTP
Significant reductions in RTP from 96% to approximately 92% are observed in Evoplay slots. These figures indicate that in many games from this provider, the casino significantly reduces players' chances of winning.
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Exploding Fruits – RTP 92% (normal 96)
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Fruit Super Nova 40 – RTP 91.98% (normal 96.04)
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Runes Of Destiny – RTP 92% (normal 96.07)
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Sold It Bonus Buy – RTP 92.01% (normal 96.16)
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Wonder Farm – RTP 92% (normal 95.95)
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Xmas Keno Cat – RTP 96.68%
Mascot RTP
Games from Mascot at Cleopatra Casino also impress with their RTP values. No reductions or RTP manipulations were detected. Players can be confident in the fairness of this provider.
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FRUIT DISCO MEGA STACKS – RTP 95.42%
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PINUP DOLLS – RTP 96.7%
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ROCKET CHIMP JACKPOT – RTP 95.19%
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THE TOMB – RTP 95.8%
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TWIN FRUITS OF SANTA – RTP 95.5%
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WILD PHOENIX RISES – RTP 95.37%
Netent RTP
With Netent, the situation is slightly different. I found a reduction in RTP in one of the slots. This can significantly reduce players' chances of winning in that specific slot. Be cautious!
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FRUIT BLAZE – RTP 91.07% (normal 96)
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JACK AND THE BEANSTALK – RTP 96.28%
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MEGA JOKER – RTP 85.28% - 99%
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WILD BAZAAR – RTP 96.15%
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WILD TURKEY – RTP 96.6%
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WILD WILD WEST THE GREAT TRAIN HEIST – RTP 96.74%
Nolimit City RTP
Unfortunately, in Cleopatra Casino, some Nolimit City slots have reduced RTP. This deprives players of real chances to win. I would recommend avoiding these games.
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BONUS BUNNIES – RTP 94.22% (normal 96.14)
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DAS XBOOT – RTP 96.03%
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DISTURBED – RTP 92.01% (normal 96.1)
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KD SUSHI MANIA – RTP 96.77%
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MONKEY'S GOLD XPAYS – RTP 96.02%
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TOMB OF NEFERTITI – RTP 96.19%
Pragmatic Play RTP
With Pragmatic Play in Cleopatra Casino, all games have low RTP, leaving no chances of winning.
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BIG JUAN – RTP 94.6% (normal 96.7)
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BOOK OF THE FALLEN – RTP 94.47% (normal 96.5)
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CYCLOPS SMASH – RTP 94.06% (normal 97.06)
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MIGHTY KONG – RTP 94% (normal 96.64)
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MONSTER SUPERLANCHE – RTP 94.05% (normal 96.03)
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THE MAGIC CAULDRON - ENCHANTED BREW – RTP 94.54% (normal 96.44)
Push Gaming RTP
For Push Gaming, on the other hand, high RTP figures are maintained. Cleopatra Casino supports these standards, offering players fair gaming conditions.
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Dino P.d. – RTP 96.5%
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Dinopolis – RTP 96.4%
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Joker Troupe – RTP 96.68%
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Rat King – RTP 96.3%
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Razor Shark – RTP 96.7%
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Tiki Tumble – RTP 96.49%
Truelab RTP
Truelab slots in Cleopatra Casino also demonstrate high RTP levels, for example, "Street Muse" with 96.33% and "Victoria Wild Deluxe" with 96.22%.
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Apple Crush – RTP 96.1%
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Dr. Rock & The Riff Reactor – RTP 96.03%
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Street Muse – RTP 96.33%
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Sunstrike Respin – RTP 96.2%
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Victoria Wild Deluxe – RTP 96.22%
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Wild Pumpkins – RTP 95.55%
Quickspin RTP
Most Quickspin slots in Cleopatra Casino generally match their stated RTP values. However, I found a reduction in RTP in one of the slots, which can decrease your chances of success.
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ARCANE GEMS – RTP 96.05%
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PANTHER'S REIGN – RTP 96.25%
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PRIMAL SPIRITS – RTP 87.15% (normal 96.02)
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SECOND STRIKE – RTP 96.22%
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STICKY BANDITS 3 MOST WANTED – RTP 95.82%
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WILD LUCHADOR – RTP 96%
Wazdan RTP
Games from Wazdan in Cleopatra Casino also display stable RTP values, except for one slot. Be attentive when choosing games from this provider.
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12 COINS – RTP 94.1% (normal 96.13)
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BLACK HAWK – RTP 96.23%
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LARRY THE LEPRECHAUN – RTP 96.47%
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LUCKY 9 – RTP 96.11%
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POWER OF GODS HADES – RTP 96.14%
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PROSPERITY PEARLS – RTP 96.18%
Play'n Go RTP
Slots from Play'n Go in Cleopatra Casino have shown a reduction in RTP in all presented games to 84%. This significantly diminishes players' chances of winning. I would recommend staying away from these games.
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CANDY ISLAND PRINCESS – RTP 84% (normal 96.2)
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GEMIX – RTP 84% (normal 96.75)
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MATSURI – RTP 84% (normal 96.17)
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MÖTLEY CRÜE – RTP 84% (normal 96.2)
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PILGRIM OF DEAD – RTP 84% (normal 96.2)
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THE GREEN KNIGHT – RTP 84% (normal 96.27)
Is it Possible to Win at Cleopatra Casino?
With an extensive game library, diverse payment options including cryptocurrencies, and enticing bonuses, Cleopatra Casino aims to provide an enjoyable and rewarding online gambling experience.
Welcome Bonus
New players are greeted with a generous 100% deposit match welcome bonus, doubling deposits up to an impressive 4,000 CAD. To qualify, a minimum deposit of 10 CAD is required. However, it's important to note that the bonus cash comes with a 35x wagering requirement, which must be fulfilled within 7 days of receiving the bonus. The time limit for meeting the requirement is relatively short compared to industry standards, typically allowing closer to 30 days. During the wagering process, players are limited to a maximum bet of 5 CAD, ensuring fair gameplay.
Bonuses and Promotions
Cleopatra Casino continues to reward players beyond the initial welcome bonus. Second and third deposits are eligible for a 50% match offer, providing up to 2,000 CAD in bonus cash. The terms and requirements for these offers mirror those of the welcome bonus.
Active players can also take advantage of weekly and daily promotions. From Monday to Thursday, deposits over 10 CAD receive a 20% match offer, granting up to €800 in bonus funds. On weekends, players can enjoy a 30% match offer, providing up to 1,000 CAD in bonuses. Additionally, on Fridays, players receive a package of free spins based on their deposits over the previous week, with the number of spins ranging from 10 to a maximum of 75. The winnings from these free spins are capped at 500 CAD.
Game Selection
Cleopatra Casino boasts an extensive game library featuring over 4,000 titles. The collection includes a wide range of options such as slots, poker, blackjack, roulette, baccarat, cribbage, and various other table games. The games are thoughtfully organized in an easy-to-navigate catalogue, with multiple filtering options available, including type, provider, popularity, features, paylines, themes, and more.
Most virtual titles offer demo versions, allowing players to try them out even without registering an account. This feature provides an opportunity to explore the games and their mechanics before committing real money.
Additionally, Cleopatra Casino offers a live casino section with 117 different lobbies, featuring live dealers for popular games such as roulette, blackjack, sic bo, baccarat, craps, poker, mega ball, and various game shows.
Deposits and Withdrawals at Cleopatra Casino
Cleopatra Casino provides players with a diverse range of payment methods for both deposits and withdrawals. To fund your account, you can choose from various options, including Visa, Mastercard, Maestro, Paysafecard, Neteller, Skrill, Rapid Transfer, Sticpay, Neosurf, MuchBetter, Klarna, Interac, Instadebit, iDebit, EcoPayz, Siru Mobile, Yandex, Accentpay, and Bank Transfer. Additionally, the casino accepts Bitcoin, Litecoin, Ethereum, Bitcoin Cash, Dogecoin, and Tether through the Coins Paid system. The minimum deposit amount across all methods is €10, with no transaction limit. While most payment methods do not incur fees, it is important to check for any applicable charges, as some options may have a 2.5% fee. Cleopatra Casino supports multiple currencies, including EUR, USD, NOK, CAD, AUD, RUB, CNY, JPY, BTC, LTC, ETH, BCH, DOG, and USDT.
When it comes to withdrawing your winnings, Cleopatra Casino offers several convenient options, such as Visa, Mastercard, Maestro, Neteller, Skrill, Rapid Transfer, Sticpay, Neosurf, MuchBetter, Klarna, EcoPayz, Interac, Instadebit, iDebit, Yandex, and Bank Transfer. Additionally, the same cryptocurrencies available for deposits can be used for withdrawals.
The minimum withdrawal amount is 10 CAD for most services, except for Bank Transfers, which require a minimum withdrawal of 500 CAD. The maximum withdrawal limit, set at 12,000 CAD, applies on a daily and weekly basis, providing generous flexibility for players. Processing times for withdrawals may vary depending on the chosen method and can take up to 7 business days. Cleopatra Casino does not charge any fees for withdrawals.
Security and Licensing at Cleopatra Casino
Cleopatra Casino operates under the licensing jurisdiction of Curacao eGaming Authority, regulated by Dama N.V. While the Curacao eGaming Authority license may raise concerns regarding the security and reliability of the platform, it is important to consider the history and reputation of the regulator.
It is worth noting that Curacao's licensing framework has faced criticism in the past due to its relatively lower standards and fees. This has allowed some online casinos to implement unfair terms and requirements for players. As a result, taking full advantage of bonus offers can be more challenging, and the terms may not always be transparent.
Customer Support
Cleopatra Casino offers multiple channels for customer support to ensure that players can receive assistance when needed. If you encounter any issues or have inquiries, you can reach out to the support department via email or the online chat feature.
The online chat option is conveniently located in the bottom-right corner of the screen and is accessible 24/7. Regardless of the time of day, you can expect prompt assistance within minutes. The responsive and efficient live chat support ensures that your questions are addressed in a timely manner.
Alternatively, Cleopatra Casino provides a contact form in the Support section of the website. You can submit your query or concern through this form, and the support team will respond via email. While this method may take slightly longer than the live chat option, it still allows for effective communication and assistance.
Cleopatra Casino Screenshots
Mobile Casino
Although Cleopatra Casino does not offer a dedicated mobile app, the website is fully optimized for mobile devices. It seamlessly adjusts to fit and function on touchscreen interfaces, allowing you to access the casino directly through your mobile browser. This means you can enjoy the same features and access most of the games available on the desktop version without the need to install any additional software.
The convenience of mobile compatibility ensures that you can enjoy Cleopatra Casino's offerings on the go, wherever you are. The mobile version of the site provides a user-friendly interface and smooth navigation, allowing for an enjoyable gaming experience.
It is important to note that the casino's bonus terms, particularly the short 7-day timeframe for playing through bonus funds, may pose a challenge for some players. This aspect highlights a larger concern regarding the licensing provider, as Cleopatra Casino operates under the Curacao license. The Curacao regulatory authority has been associated with less stringent standards, which may impact player security and support.
- Extensive Game Library
- Wide Range of Payment Methods
- Generous Bonuses and Promotions
- Curacao License
- Short Bonus Expiry
- Limited Regulatory Support
FAQ
While Cleopatra Casino does not have a dedicated mobile app, the website is fully compatible with mobile devices. Players can access the casino and enjoy most of its features through their mobile browsers.
Cleopatra Casino supports several currencies, including EUR, USD, NOK, CAD, AUD, RUB, CNY, JPY, BTC, LTC, ETH, BCH, DOG, and USDT.
Cleopatra Casino offers customer support via email and live chat. The live chat feature is available 24/7, providing immediate assistance. Alternatively, players can fill out a contact form on the website, and the support team will respond via email.
Extremely Disappointing Experience. Terrible, terrible, terrible!! I have never faced so many problems in my life. I used a promotion code for March madness on 3/01/23, depositing WELL OVER the $90 requirement within the specified time frame as instructed. The terms offered 500 free spins, divided into packs of 100 spins. However, the bonus didn't activate. When I contacted Live chat, they provided me with a different bonus with a wagering requirement of x45! I won 0.5 ETH, but they took back most of it, citing the rules. After thoroughly reviewing their terms, I realized I was misled into believing they were doing the right thing. It seems they choose to apply their promotions and requirements as they wish. I have multiple screenshots of the live chat conversation exposing their misguidance.
If it were possible, I would give this casino 0 stars. The payout percentages or rates they advertise are nowhere near what they actually deliver, and the games fail to provide the expected payouts as recommended by the gambling commission. Furthermore, the verification process is excessively burdensome and time-consuming. If you are looking for a site that fails to provide proper payouts and drains your funds without granting any substantial wins, then by all means, go ahead. However, if you prefer not to waste your time spinning small stakes, receiving no bonuses, and encountering a mere 10% payout, then I strongly urge you to stay away from this site. I have suspended my account for 5 years and have no intention of returning.
I enjoy the look of this casino, and the introductory deposit incentives were very enticing and great value. I like that the minimum deposit is modest, and the selection of games available is above average, so you're sure to find one of your favourites.
Worst casino ever cheated me out of $2000 by stating I had two accounts. Absolute nonsense. Playing here is not permitted.
It's not a horrible casino. Their wager is reasonable, but they do not provide many decent reloads, only a consistent 20-30%. They pay, so no problems there. I dislike the playngo on these direx sites because they have the rtp set to the lowest possible, thus I would avoid that provider over these networks. Aside from that, it's pretty good.