CrazePlay Casino Review: Bonuses, RTP and Complaints
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CrazePlay is a relatively new online casino that launched in the summer of 2019. While it initially appears to meet the requirements for security and game variety, we conducted a thorough examination to determine if it can compete with established brands.
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500 CAD + 150 Free Spins
Players from Canada accepted
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CrazePlay Casino Bonus
CrazePlay Casino offers an exciting welcome bonus package for new players. Upon your first deposit, you'll receive a 100% cash match bonus up to 100 CAD, along with 25 free spins on Starburst. The generosity continues with a 50% match bonus up to 100 CAD on your second deposit, accompanied by 25 free spins on Immortal Romance. Finally, on your third deposit, you'll receive a 25% match bonus up to 300 CAD, and 100 free spins on Northern Sky, credited at 20 spins per day for five days.
However, it's important to review the terms and conditions before diving in. The minimum deposit required to qualify for each bonus is 20 CAD, and you'll need to complete wagering requirements of 40x on both the deposit and the bonus. The maximum bet allowed during wagering is 4 CAD, and any winnings derived from the bonus are capped at 5,000 CAD. While slots contribute 100% to the wagering requirements, other games contribute 0%.
One notable aspect is that the wagering requirements are applied to both the bonus and the deposit, which can make it more challenging for players to access their bonus winnings. On a positive note, as soon as you place your first bet, you'll start earning Craze Coins, and new players also receive 10 No Deposit Spins upon sign-up.
Games
CrazePlay Casino boasts a wide selection of slots, with top providers including NetEnt, Microgaming, BetSoft, iSoftBet, and many more. From classic slots to jackpot games, players can enjoy titles like Dig that Gold, Narcos, Gonzo's Quest, and hundreds more.
Table games also have a decent presence at this online casino, offering nearly 100 different games. Alongside popular options like Baccarat, Blackjack, and Roulette, you'll find variations such as Sic Bo, 3 Hand Casino Hold'em, and SlotDice.
The live casino section is powered by NetEnt and Evolution Gaming, ensuring a solid selection of live dealer games. Canadian players can enjoy various versions of Roulette, Baccarat, Blackjack, Punto Banco, and Dream Catcher.
Overall, CrazePlay Casino provides an enticing welcome bonus and a diverse range of games, making it a worthwhile choice for players seeking online casino entertainment.
VIP Program
CrazePlay Casino has put in considerable effort to create a VIP program that stands out from the crowd. While opinions may vary on the theme, let's delve into the details.
Upon visiting the 'VIP' page, players are welcomed to 'The CrazeClub Island - the VIP island club.' The program consists of a 5-tier system, with each level offering a unique set of perks.
Players can embark on their journey by choosing between two adventures:
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Island Retreat (Silver level)
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Weekly bonus cashback deals
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Higher payout limit (up to 2,500 CAD)
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No personal assistant
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Underwater Adventure (Gold level)
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Personal assistant
Various additional prizes, including the possibility of receiving free spins (exact number unspecified)
Payment Methods
In terms of payment methods, CrazePlay Casino provides a range of options for Canadian players, including:
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Visa
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MasterCard
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Skrill
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Zimpler
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Bank Transfer
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Neteller
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Trustly
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Siru Mobile
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Neosurf
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PaySafeCard
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ecoPayz
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AstroPay Card
With a mix of e-wallets and standard methods, players will have ample choices for deposits and withdrawals. Additionally, the casino guarantees that once an account is verified, all withdrawal requests will be processed within 48 hours.
Customer Support
Customer support at CrazePlay Casino is available through Live Chat, Email, and an FAQ section. The Live Chat feature operates 24/7, with an average response time of 30 seconds. Email support (support@hd.crazeplay.com) promises a response time between 30 and 60 minutes, which is impressively fast for email support.
While the FAQ section covers some basic queries, it may not be as extensive as desired. For specific inquiries, such as details about the VIP program, it is advisable to reach out to customer support for assistance.
Mobile Casino
During our testing, we found that all games performed smoothly on both Android and iOS devices, without any instances of crashes or freezing. However, we advise caution when logging into your account while connected to public Wi-Fi networks, such as those found in libraries or restaurants, for security reasons.
CrazePlay Casino demonstrates its reliability by not accepting players from countries where online gambling is prosecuted. As a result, we consider it to be a trustworthy online casino and have included it in our list of recommended platforms. We will continue to monitor its progress and development moving forward.
- VIP Program
- Diverse Game Selection
- Convenient Payment Methods
- High Wagering Requirements
- Deposit-Related Wagering Requirements
- Winnings Cap on Bonuses
- Limited FAQ Section
CrazePlay Casino
2019
1x2 Gaming, Big Time Gaming, Elk Studios, Endorphina, Evolution Gaming, Ezugi, Gamomat, iSoftbet, Kalamba Games, NetEnt, Nolimit City, Oryx Gaming, Play'n GO, Playson, Red Tiger Gaming, Thunderkick, Tom Horn Gaming, Wazdan, Relax Gaming, Stakelogic, Hacksaw Gaming, Yggdrasil Gaming, Booming Games, Betsoft, Iron Dog Studios
Android, iPad, iPhone, Windows, Mac
Chat, E-mail
BRL, CAD, EUR, NOK, USD
FAQ
CrazePlay Casino demonstrates its reliability by not accepting players from countries where online gambling is prosecuted. This indicates its commitment to operating within legal boundaries.
New players can claim a welcome bonus package of up to 500 CAD and 150 free spins. The package includes match deposit bonuses on the first three deposits, with varying percentages and free spins on selected slots.
Yes, CrazePlay Casino offers a VIP program called "The CrazeClub Island." Players can choose between two adventures, each with different perks and rewards based on their preferred level of engagement.
CrazePlay Casino supports various payment methods, including Visa, MasterCard, Skrill, bank transfers, and e-wallets like Neteller and Trustly. Players have several options to facilitate their deposits and withdrawals.
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Issues with Money Transfer. I experienced problems with my money not reaching my pokies account despite making a bank transfer. The casino's response time was slow, and the customer service was unhelpful. I won't be dealing with this casino again.
They advised me to ensure I was pressing the correct button, despite the fact that the recording clearly demonstrates I was doing so. The following week, I won a significant amount of $396,000, only for the casino to intentionally crash their site half an hour later.
The worst casino I've ever played at; I made 80 deposits and only seldom received winnings. I consider the slots to be rip-offs and scams; avoid them at all costs.
I thought the casino was good all around. Good bonuses, assistance, and gaming and slot machine selection.
20% deposit received a 100% bonus. With the bonus converted, I had about €350. Everything was in order, and actual money was represented. I wanted to cash out so I kept playing up to €500. The first email that followed said that this bonus's maximum payout was €200.When I went to withdraw the $200, I received a letter saying that I had broken the bonus terms and that all of my money was lost. Madame Destiny was the game, and it had no warnings about not playing it.