Problems at nine casino

During December 9th and 14th I made deposits in the amount of 6000 euros to play in the hit more gold slot on the ninecasino website. On December 15 I returned to the site and noticed that my game progress had disappeared/restarted. I have already contacted the support of the site several times to ask for the return of this money and they simply refuse to solve my situation. At first they said they didn't keep the progress but after proving that they kept it they changed the excuse.

hello friend, send me the personal email to which the account was registered. Or write your email in your complaint.

miguelze49@gmail.com

I have problems to login in my account, its been blocked

I have been with nine casino for over one year I have over 7 pending withdrawals which have been sitting independence status for weeks when I speak to them at first they will say in just wait off the time had gone on I kept contacting them then they told me that the reason why my withdrawals are impending is because they are having a technical issue so I said what would you like me to do and can you give me some kind of inclean as to can you sort this out how you're gonna sort yourself they then said to me they don't know when they can sort this out I am at a lost for words as I really don't know what to do could somebody help me

The user was paid money. The complaint is closed.

I have try to withdraw to my personall account and it was cancelled, now i try to login at my account and it said that my account is cancelled. I have 400 euros in my account. Why do they close my account and keept my money?

Hello, I recently made winnings on Nine Casino of 2000 cad only they declined my withdrawal and the money was back in my player account. The same day I made two withdrawal requests one of 1500 and 400 and I kept 100 cad in my player account. And now it's been 3 days that they tell me that my account is subject to verification. while I played in accordance and they tell me that they will get back to me by email, but I have had no response. I just want to recover my winnings. Who can I turn to thank you

Hello. I have a problem with Nino Casino. I wanted to withdraw money, they wrote to me that the order was being processed, later that the payment was made. A week later, the money was still not in the account. I contacted my bank, they told me that payment fr om abroad to this account is not possible and the money was returned. This account is intended for online payments. I wrote to them that the money was returned to them and that they should return it as good property. They demanded a bank statement. I provided it to them, but the statement indicates a number that links this account to the main account. I sent them a photo of the card, wh ere both numbers are indicated, but they do not want to accept this confirmation and demand a statement with the account number indicated for the transfer of money. They do not respond to all evidence, they send the same answer. They do not want to check it themselves either. Please help me solve this problem.

Hello, I won 5,000€ on my account, which has been active and verified for almost two years. I have completed numerous deposits and withdrawals in the past without any issues. After my recent win, I was asked to upload my bank card. The following day, my withdrawal was declined, with the reason given that my account is registered in another country. This is incorrect — my account has always been registered in my country, and I won the funds fairly. It has now been 5 days, and my withdrawal has still not been processed. I have all evidence ready, including: • Screenshots of my win • All deposits and withdrawals • Communication with the support agent • Proof of verification and bank card upload This delay is unacceptable. I request that my withdrawal be processed immediately. If this issue is not resolved within 24 hours, I will escalate this matter to the Curaçao licensing authority with all evidence.

Hello, please provide your details: email address and username at this casino, and we will attempt to resolve your issue.