Genesis Casino Review: Bonuses, RTP and Complaints
Genesis started in early 2018. The casino holds the UK, and MGA licenses. Genesis is operated and run by its owner company "Genesis Global Ltd". When you go to their site, you will be welcomed with bluish spacey theme.
A month has passed, and I continue to receive automated responses. I am not allowed to play or withdraw my funds. Now the site is completely down. It's a complete scam, and I strongly advise avoiding it. The customer service is atrocious, and they don't bother to reply.
I love the range of events that Genesis Casino offers. There's always something new and interesting to bet on.
I had difficulty withdrawing my winnings, as the process was overly complicated and it seemed like they were intentionally delaying the payout.
According to user feedback, your system has a lot of problems; clients aren't receiving their winnings back on their accounts. What are you doing, people? I kindly ask that you take care of the problems, failing which I will file a complaint against your company.
Gambling on games and no bonus came at all? I wagered over £300 and don't tell me games are regulated; I should have received at least one bonus after wagering one penny every spin. I was also dissatisfied with the website since I could not find the free spins I had won.
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Main information of the Genesis casino
Genesis takes the same name as its owner company genesis global. The casino is unique with its blue space design. The casino, however being fresh to the Market, holds two of the most reputable licenses. But looks is not what it all takes to make a great casino. Genesis doesn’t offer that much of a lobby. The casino mainly focuses on slots lovers, with more than 1500+ slots. They lack an innovative and wide live games collection, with some blackjacks, roulette, as well as baccarat, and other casino entertainment. their games are provided by known developers, such as Evolution, Skywind, Wazdan, YGGDRASIL, RedTiger, as well as Play n go, NetEnt, and MicroGaming. Their licenses allow them to operate in more than 250 countries. Their banking system is solid, offering many options to choose from with good transaction times. The customer support can be reached by pressing the question mark on the top of the screen. The team is available 24/7. Their offices are based in Canada, and they have a dedicated phone number for Canadian citizens.
The collection of slots offered by the genesis casino is good. Yet, their slots are simple, they don’t offer exclusive or original slots, the lobby is very classic. Slots can be sorted by Megaways, Must Fall Jackpots, classic slots, jackpots, and video slots only, you can’t sort by provider, popular, new, or other parameters. The slots are provided by Wazdan, Push gaming, Quickspin, Yggdrasil, relax, isoftbet, Pragmatic play, skywind, red tiger gaming, evolution, net|ent, micro gaming, as well as PLAYNGO, and others. All the slots can be played without registration or deposits, thanks to their “Try” feature. Here are some of the popular slots you might find in the Genesis casino, legacy of dead, sweet bonanza, wolf gold, big buffalo, money train 2, moon princess, fire forge, tome of madness, the power of thor, Sakura, Break da bank, 10001 arabic nights, the dog house, Vikings, augustus, and more.
The casino offers decent jackpots, with good payouts, and real winnings. Players can access jackpots and participate in them. To play a jackpot you need to register an account, also, play with real money. Here are some jackpots from the Genesis casino, Reel king, the mercy of the gods, imperial riches, wild five, queen of wands, viva fruit Vegas, royal rings, downtown abbey, the last kingdom, the magnificent seven, dolphin delights, Aztec respin, rain balls, temple of wealth, as well as Arabian Nights, and others.
Live casino, and casino games
The Genesis’ collection of live and casino games is a rather small, with just few blackjacks, baccarat, and also roulette. Live games are all streamed with live dealers to enhance the players’ experience, where you will have the opportunity to interact with the dealer, as well as other players. All these games require you to be registered and to play with real money. Here are some of the games you can find on their site, American Roulette, Azure, baccarat squeez, baccarat, baccarat live, Blackjack VIP, European Roulette Small, French Roulette, lightening baccarat, Roulette Azure live, Roulette Macao, Royal Pairs Blackjack live, speed baccarat, Vegas Downtown Blackjack, Vegas Downtown Golden, and much more.
Other casino products
Genesis casino also offers another kind of gambling entertainment, which is in the form of fun games, these games are played live, with registration needed, as well as playing with real money. Here are some of the interesting games, casino hold’em, lightning dice, mega ball, craps, deal or no deal, dream catcher, monopoly, and Crazy time.
Depositing and withdrawing money was never that easy with the genesis casino. They have a great and flexible payment methods. The casino supports more than 22 currencies including CAD. Deposits are accepted via ApplePay, AstroPay, easy eft, boku, EcoPayz, giropay,euteller, iDebit, instabet, jeton, Maestro, MasterCard, Interac, MuchBetter, Netteller, PayPal, Paysafe, Skrill, Visa, and others. The minimum deposit is C$ 10, and the maximum will be depending on your chosen method. All deposits are free of charge and instantaneous. Withdrawals are accepted via Visa, Apple pay, Mastercard, Interac e-transfer, eco Payz, Bank transfer, as well as PayPal, Much better, and AstroPay. Only Much better, and Astropay are instantaneous, all the other methods take, 1 to 3 business days to execute the transaction. The minimum withdrawal allowed is also 10 CAD, and the maximum will differ according to your chosen method of payment.
Support and security
The Genesis casino is run by GG Ltd. The company is licensed by the MGA, as well as the UK. Also, they offer games by very popular software developers. The casino is checked regularly by third party organizations, in addition, Genesis casino uses a RNG to make sure the play is fair and winning chances are equal. They use strong encryption to keep your personal and financial information safe. casino support is available via phone, e-mail, by sending a direct email or leaving a request in the forms, or live chat. In the last case, the specialist's response takes a couple of minutes, but not all situations could be resolved this fast. In addition, all the most common questions are in the FAQ, which is a simple guide to answer small questions, and help with small issues.
sadly, the casino does not provide a dedicated mobile application to its players, which can be an good and bad at the same time. Yet, it offers a mobile web version of the casino. The mobile version is scripted using the HTML5 tech, which gives players smooth animations, and reduces lag times. The mobile version is optimized to work on any of your devices whether it is an Android platform or an iOS one. The web version will allow you to take full control over your account as if you are on your desktop.
Genesis Casino Screenshots
Bonuses of the Genesis casino
The Welcome offer
A 1000 CAD bonus on top of your deposit. The bonus is distributed over 4 days, so you have to deposit a minimum of 10 CAD for 4 days consecutively. On the first day you will get a 100% bonus on top of your deposit, the second day 50%, the third and fourth 25%. In addition to that, you will also get 300 spins for free to play the fire joker slot. On the second, third, and fourth deposit you will need to use the codes WGEN 2, WGEN 3, and WGEN 4.
Daily drops and weekly prize pools
Genesis casino is giving you a chance to win daily prizes and/or weekly prize pools. The prize pool is worth 125,000 CAD. To enter the promotion, you need to deposit at the time of the drop and play one of the following games only, Great Rhino, John Hunter, the tomb of the Scarab Queen, Mustang Golden, Sweet Bonanza, The Dog House, Wild West Golden, and Wolf Golden.
Live casino bonus
With the Genesis casino, there are many ways to welcome you to their casino. This is another welcome bonus, but this time the casino will give you a 10% cashback bonus of up to 200 CAD. Basically you play all week, deposit at least 10 CAD from Wednesday and Monday, and every Tuesday the casino will credit you the bonus.
Friday weekly bonus
Simply deposit an amount of 50 CAD between Monday and Friday, and the casino will reward you with a 25% bonus of up to 100 CAD on your deposited amount. The bonus is rewarded every Friday, and no code is needed to take part in this promotion.
Monday weekly bonus
This is another weekly bonus that is rewarded on Monday, to claim the bonus you need to deposit 10 CAD or more between Thursday and Sunday, and on Monday the casino will give you free spins to use on some slots. The slots change every week, so we recommend keeping an eye on this promotion.
Players from the following countries are not eligible for any bonuses and free spins: Lithuania, Belarus, Latvia, Czech Republic, China, Bulgaria, Poland, Bosnia and Herzegovina, Croatia, Greece, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Australia, Slovenia, Vietnam, Thailand, Indonesia, Nigeria, Bangladesh, Mongolia, Belgium and Ukraine. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with license number MGA/B2C/314/2015.
- Licensed casino
- Unique design
- No mobile app
- Long withdrawing times
- Weak live casino
- No sorting options
1000 CAD + 300 Free Spins
Genesis Casino Casino
Evolution Gaming, Microgaming, NetEnt, Play'n GO, Pragmatic Play, Quickspin, Red Tiger Gaming
Android, iPad, iPhone, Windows, Mac
Chat, E-mail, Tel
AUD, BRL, CAD, DKK, EUR, GBP, NOK, SEK, USD
The Genesis is a legit casino on paper, since it is licensed, but we recommend playing carefully.
No, this is not the official site of the Genesis casino, this is a review site. We review casinos in Canada, also we help players with choosing the correct casino.
The sign-up process at the Genesis is easy, with just few steps you will be done. You need to press sign-up button, then fill in your personal information, after than you need to verify your email, and you are finished.
Unfortunately, the casino does not provide a dedicated mobile application to its players. Byt there is a mobile web version of the casino.
All the slots can be played without registration or deposits, thanks to their “Try” feature.
On the upper right corner of the site, you can find a question mark, there you can find the customer support.
Yes, the Canadian dollar is one of several currencies supported by the Genesis casino.
The Genesis casino offers a great bonus system, which complements both new and regular players.
The minimum deposit at the Genesis is 10 CAD.
The Genesis casino is a part of the Genesis Global Ltd.
To deposit you need to register an account, then you go to deposit, and follow the instructions.
To withdraw you need to register an account, then you go to withdraw, and follow the instructions.
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