SlotsPalace Casino Review: Bonuses, RTP and Complaints
Slots Palace is an online casino established in 2020, boasting an impressive collection of over 3000 games for players to enjoy. The website features a clean and visually appealing design with a playful cartoon theme and straightforward graphics.
My name is Barbara Abdoo and I've been playing with them for years, and I really liked their casino. All of a sudden, in the middle of my play, I was logged out, and my account was disabled. They took my funds. I contacted support, and they just said someone will email me. I don't know what to do. My email is [email address] if someone wants to help me, and my bitcoin address is [bitcoin address].
Stay away from SlotsPalace. It is evident that the site is rigged. If you grind for a bonus and spend more than 20 minutes, it will disconnect you and make you lose everything until you relog. They clearly have a system in place to put people in a losing streak. I have been playing here for years, and the last few weeks have been insane with weird bugs, machines not working, or the site forcing you to lose regardless of your balance or bet. It's disgusting to see, and the support is unhelpful. They know it's a big scam and do everything to avoid talking to us and solving problems.
If you remove more than 100€, it will take at least 48 hours. Additionally, they demand documentation that are nearly impossible to obtain. They process them for more than 48 hours twice in six months and almost always reject them.
This online casino is a complete disaster. There are so many bugs, and there is no customer service. I've been attempting to seek assistance, but no one has responded. Payouts are pitiful. I wouldn't advise anyone to visit this casino.
The worst chat service I've ever encountered. I spoke to them twice, and the first time they spoke to me in Italian and the second time in Estonia. Even when I tell them to stop and speak in Finnish or English instead, they go on. And they disappear for a short while after each response. Here, waiting for a response is torture.
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Upon visiting the casino's homepage, players are greeted by a friendly casino host and invited into a luxurious lobby, setting the stage for an exciting gaming experience.
At SlotsPalace Casino, new players can enjoy a generous Welcome Bonus Package worth up to €1000, spread across their first three deposits.
To qualify for each bonus, a minimum deposit of 20 CAD is required, which is a standard requirement in the industry. The first deposit bonus offers a 100% match up to 500 CAD, providing a great boost to your initial funds. On your second deposit, you'll receive a 75% bonus of up to 300 CAD, and for the third deposit, there's a 50% bonus up to 200 CAD.
The wagering requirement for these bonuses is set at 35 times the bonus amount (40 times for free spins winnings), which is a fair condition. It's worth noting that the maximum bet allowed while using the bonus funds is 5 CAD. However, the bonus validity period is set to 10 days, which is relatively short compared to some other casinos that offer a 30-day validity.
During our conversation with customer support, they confirmed that there are no restrictions on the withdrawal of winnings from deposit bonuses.
In addition to the Welcome Bonus, SlotsPalace Casino provides ongoing promotions for existing customers. This includes Weekly Free Spins, a Weekly Reload Bonus, Weekend Promotions, and a Cashback program. The Weekly Cashback offers a 15% cashback up to 3000 CAD, while the Live Cashback provides a 25% cashback up to 300 CAD. The casino also runs limited-time promotions tied to various events, such as Octoberfest.
Overall, SlotsPalace Casino offers a solid range of bonuses and promotions to enhance the gaming experience for both new and existing players.
Slots Palace Casino has come a long way since its inception, significantly expanding its game collection to provide players with a diverse and extensive gaming experience.
With over 3000 games available, the casino primarily focuses on slots, offering a wide variety of options to cater to different player preferences. In addition to slots, you'll also find a selection of popular table games like Blackjack, Roulette, and Video Poker.
To enhance your gaming experience, the casino provides convenient filtering options. You can easily search for games by specific providers if you have a preferred software developer or are looking for games from a particular brand. Furthermore, most of the games on the platform offer a demo version, allowing you to try them out for free before committing any real money. This feature is particularly useful in helping you determine which games suit your preferences and playing style.
Slots Palace Casino strives to offer a diverse and engaging gaming environment by constantly updating its game library with new and exciting titles. Whether you're a fan of slots or enjoy classic table games, you're likely to find a vast selection of options to keep you entertained at Slots Palace.
Deposit and Withdrawal
Slots Palace Casino offers a variety of convenient payment methods for seamless deposits and withdrawals. The availability of these methods may vary based on your country of registration, ensuring you have the most accurate and up-to-date options when creating your account.
You'll find popular credit and debit card options such as Visa and Mastercard, providing a familiar and secure way to transfer funds. Additionally, the casino supports a range of e-wallets, including Ecopayz, Neteller, Skrill, Trustly, and MiFinity, offering quick and hassle-free transactions. If you prefer instant banking methods, options like Sofort and Interac are also available. For traditional bank transfers, the casino accommodates regular bank transfers as well.
Slots Palace Casino also embraces the growing trend of cryptocurrency, allowing you to use popular digital currencies like Bitcoin, Ethereum, Litecoin, and Ripple for your transactions.
The minimum deposit and withdrawal amounts are both set at 20 CAD, ensuring accessibility for players of various budgets. To comply with standard Anti-Money Laundering policies, all deposited funds must be wagered at least once before initiating a withdrawal. Failure to meet this requirement may result in the casino imposing a fee.
With reasonable minimum amounts and adherence to industry standards, Slots Palace Casino provides a fair and user-friendly banking experience for its players, ensuring a smooth and secure transfer of funds.
License and Security
Slots Palace Casino is operated by Rabidi N.V., a reputable company registered and established under the laws of Curacao. While it's essential to consider licensing when choosing an online casino, we would like to emphasize that not all Curacao licensees are the same.
While regulatory bodies like the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA) have stringent rules in place to ensure customer protection and fair gaming, it's worth noting that many Curacao licensees also prioritize player satisfaction and timely payments. Slots Palace Casino appears to be one of these reputable establishments.
While Curacao's licensing framework may not be as strict as that of the UKGC or the MGA, it does provide a level of oversight and regulation. Many Curacao-licensed casinos operate ethically and strive to process payments promptly and accurately.
It's always wise to conduct thorough research and read player reviews to gauge the reputation and reliability of any online casino, regardless of its licensing jurisdiction. In the case of Slots Palace, they have demonstrated a commitment to treating players with respect and ensuring a positive gaming experience.
Ultimately, it's important to find a casino that aligns with your preferences and offers a secure and fair environment.
Slots Palace Casino provides round-the-clock customer support through live chat and email. We personally reached out to their support team via live chat, and we were pleased with the promptness of their response.
Slots Palace Casino does not provide a dedicated mobile app, but players can still enjoy the games on their mobile devices. The desktop versions of the games are fully compatible with both iOS and Android platforms, allowing players to access them directly through their mobile browsers.
In conclusion, while Slots Palace Casino may not be at the forefront of the industry, it is a respectable casino that offers a good selection of games, reasonable withdrawal limits, and attractive bonus offers. However, it is important to note that the casino operates under an offshore license, which means it may not have the same level of regulatory oversight and player protection as casinos licensed by stricter authorities.
- Extensive Game Selection
- Attractive Welcome Bonus Package
- Mobile Compatibility
- Offshore License
- Limited Support Options
- Short Bonus Validity
50% up to 300 CAD
75% up to 450 CAD
100% up to 750 CAD
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Android, iPad, iPhone, Windows, Mac
Chat, E-mail, Tel
AUD, BRL, CAD, EUR, NOK, USD, HUF
Slots Palace Casino is owned and operated by Rabidi N.V. and operates under a Curacao license. While the Curacao license may not offer the same level of regulatory oversight as stricter authorities, the casino strives to provide a safe and reliable gaming environment.
Slots Palace Casino supports a range of payment methods, including major credit and debit cards, e-wallets such as Neteller and Skrill, bank transfers, and various cryptocurrencies like Bitcoin and Ethereum. The availability of payment methods may vary depending on the player's country of residence.
Slots Palace Casino partners with reputable game providers that undergo regular testing and auditing to ensure fairness. The games utilize random number generator (RNG) technology to provide fair and unbiased outcomes for players.
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