Lapilanders doesn't pay!

Start date

141
#4704

Lapilanders doesn't pay! They just scammed me out of my money!!! I won a large sum - over $1200, requested a withdrawal, and now it's been 2 weeks and I still can't get my fair winnings! They don't respond to emails, and in the support chat, they just keep giving me the runaround. This is absolutely outrageous!!! How can they treat their players like this? I trusted them, played fairly, and now I'm left without money and without faith in online casinos. Help me get my winnings back, I don't know what to do!!!

#4705

Hello! We have carefully reviewed your complaint about Lapilanders casino. In order for us to promptly address your issue, please provide additional information: • Your login or email that you used to register at the casino. • The exact date when you requested the withdrawal. • Screenshots of your correspondence with the casino's support, if available. You can send this data to us in private messages. We will do everything possible to help you understand the situation and get your winnings.

paid 50 USD
our debt 480 USD
#4707

Sent. I requested the withdrawal on April 17, immediately after a big win on the Book of Dead slot. I've sent screenshots of my correspondence with support, where they keep stalling and saying my request is "being processed". But how long can they process it??? It's been almost a month already!!! I want to receive my money that I fairly won! I hope you can put pressure on them and speed up the process, because I no longer believe I'll ever see my winnings...

#4708

Thank you for providing the information. We are now reviewing your complaint. Within 24-48 hours, we will try to contact Lapilanders casino representatives to clarify the situation regarding your withdrawal and find out the reasons for the delay. As soon as we have news or need additional information from you, we will contact you immediately.

paid 50 USD
our debt 480 USD
#4709

Thank you for taking on my issue! I really hope for your help. This win is very important to me...

#4718

We have managed to contact Lapilanders representatives and describe your situation to them. The casino has confirmed the existence of your account and the withdrawal request, but they need more time to complete the standard verification procedure, given the large sum. They promise to finish all checks and process the payment within the next 5 business days. If this does not happen, please let us know, and we will continue to communicate with the casino. We hope that your issue will be resolved soon.

paid 50 USD
our debt 480 USD
#4720

Is it really so difficult to verify my account in 2 weeks? What are they checking for so long? I provided them with all the documents during registration. I have a feeling that this is just another excuse to buy time and not give me my money. Okay, I'll wait another 5 days, but if nothing changes even after that - I'll write on all forums about this casino, so people know not to trust them! I would appreciate it if you also put pressure on them from your side. I feel like they're just leading me on and hoping I'll give up and forget about my winnings.

#4722

We fully share your indignation and dissatisfaction with the situation. If the situation is not resolved within the specified period (5 business days), we will take more serious measures against Lapilanders, up to lowering their rating and adding them to the blacklist.

paid 50 USD
our debt 480 USD
#4723

I really hope it doesn't come to that, and the casino will still fulfill its obligations. I'll wait for news from you. Please keep me updated! And once again, thank you for your help!

#4724

Hooray!!! It happened! This morning I checked my e-wallet account, and the money from Lapilanders finally arrived! I am extremely happy and want to sincerely thank you for your assistance and support!!! If it weren't for your intervention and pressure on the casino, I probably would have never seen my honest winnings. You are true professionals and defenders of ordinary players! Thank you so much again! You are doing a very important and necessary job. God bless you! All the best!!!

#4726

We are sincerely glad that your issue has been successfully resolved, and you have received your winnings!

paid 50 USD
our debt 480 USD

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