OnlyWin casino scam

I played almost one mounth ago on OnlyWin Casino the game Versailles Gold and i won the jackpot cards. I entered on the jackpot i choose the cards and first two cards was red hearth and i choose the third was also red heart but before to get my money (jackpot was arround 1900 euro) i receive an error and they say “return to mainpage” . I return to main page and when i entered again in the game was nothing . The money was lost , i wrote directly to the costumer service to check the bet faster to see what happening and they say they send a request to game provider and they will solve my problem and now it s almost one mounth fr om the request and nobody answer and when i go to the chat they say “the game provider is reaponsible for all the delays and they need more time “ . I dont know i think they need one year to check :)) Email : lstrike96@yahoo.com I hope you can solve my problem to get my money , i dont know wh ere to make more complains

And they also canceled me 1480 euro withdrawals and they say I broke one rule . The rules was the maximum bet 5 euro with an active bonus but they didn’t send me any proof that I broke that rule !

Hi, I'll try to help you. Can you provide screenshots? Screenshots need to be uploaded one at a time. Screenshots of correspondence with support and a screenshot from the history of operations (cancellation of withdrawal) will be suitable.

Do you have a WhatsApp or a telegram ?

Yes, https://wa.me/35699250848

Today, a representative answered me that your question was taken care of, today and tomorrow I will wait.

No chance to get the money , for the problem with jackpot they give me 8 euro like compensation for jackpot of 1900 euro :))

Hello, We are very sorry to hear about the situation and the negative experience you encountered. The OnlyWin team always strives to provide the best for our users. Please accept our apologies for the delayed response; we have thoroughly reviewed the situation. Indeed, there was a glitch on the provider's side, but the winnings have been manually credited to your account as compensation and we have also provided a loyalty-free spins bonus to make up for the inconvenience. Regarding the issue with rule violations, it did indeed occur. There is a maximum bet limit. We are committed to fairness and transparency and all conditions are clearly outlined for each bonus. Our support team has provided examples of the violation and explained why it happened in the chat. We hope this helps resolve the issue. If you have any further questions, please feel free to reach out to us here or contact our support team available on our website. Best regards, OnlyWin Team

All of this are nothing than some fucking lies , all the bets are after the wagering . And first time this trash casino team say that I played on 140 euro bet on sweet bonanza , again a lie . And for the problem with jackpot you offer me 8 euro for a jackpot of 1900 euro ? Liers and scammers , I hope you will be blacklisted if you don’t want to pay

Good evening, can you write in more detail how the player violated the rules of the casino? Did he place a bet of 140 euros? with such a balance, as a rule, bets of 140 euros are not placed. And what about the jackpot, was it or was it not?

Do you have a screenshot of the jackpot winnings?

They sent me a list of your bets, there was an excess of the maximum bet. I sent you a private message on Whatsapp. Bonuses from online casinos are evil. Do not take bonuses. https://casinosincanada.com/content/free-cheese-is-only-in-the-mousetrap-bonuses-overview/ As for the jackpot, there is no screenshot, I cannot show any claims to the casino.

I had the same issue with the KYC dragging on forever. What helped was pushing their support daily through live chat instead of just waiting for email replies.

It's hard not to get angry when you win the jackpot and then see just a mistake and silence for a month. It's very similar that they are stupidly stalling and shifting the responsibility to each other so that you just give up. If I were you, I would persistently write to them again and demand a concrete answer, because such a "provider needs time" sounds ridiculous.

I’d push their support for a full game log review and ask for the exact timestamp of the error. If they keep stalling, file a formal complaint with their licensing authority.

As we mentioned earlier, the specific complaint involved an error on the user’s part. The maximum bet limit was exceeded.