Coins Casino Game - It's just a nightmare!

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100
#20550

People, I'm shocked! Coins Casino Game - It's just a nightmare! I registered there a month ago, I thought I'd play a little, maybe win something. And what happened? Total chaos! I deposited 500 bucks, played back the bonus 100%, everything according to the rules. And what do you think? When it came to the withdrawal, these devils started to freeze! First they demanded some fake documents, then they said they had "technical problems". I explain to them this way and that, that I need the money urgently, and they seem to be mocking me! Two weeks have passed, and still nothing. The support is silent, they don't answer my letters. What's going on?! Maybe someone has encountered something similar? How can I fight these scammers? I don't even know where to go anymore...

#20552

Hello. We understand your indignation and are ready to help you sort out the situation with the Coins casino Game . First we need some more information. Could you please clarify the following details: 1. Date and amount of deposit 2. Your login or email in the casino (please send it in private messages) 3. Screenshots of correspondence with casino support (if any) This information will help us conduct a thorough investigation and contact the casino to resolve your issue.

#20554

Yes, of course. Here are the details: 1. Registered on June 15th 2. Deposit made on June 18, $500 3. Withdrawal request sent on July 2 4. I'll send you the login in a private message 5. I have screenshots, I'll send them in private messages too Frankly, I don't believe this can be solved any more. But I would appreciate any help.

#20557

Thank you for the information provided. We received your message with the login and screenshots. Now we have everything we need to begin the investigation. We will contact Coins administration immediately. Game and demand an explanation regarding the delay in payment and lack of communication from them. This process usually takes 3 to 5 business days.

#20559

Thank you! I'll be waiting!

#20572

We received a response from the Coins administration Game regarding your complaint. Here's what we found out: 1. The casino has confirmed your withdrawal request from July 2nd. 2. They acknowledged the delay in processing your request and apologized for the lack of communication. 3. The reason for the delay was said to be an additional security check due to a mismatch of IP addresses during registration and withdrawal of funds. 4. The casino has assured that your withdrawal request will be processed within 48 hours.

#20578

I would appreciate it if you could monitor the casino's compliance. Let me clarify: do I need to take any additional actions on my part to speed up the process?

#20580

No further action is required on your part. We will take control of the fulfillment of obligations Coins Game . Please let us know as soon as you see the funds arrive in your account. If you have any questions while you wait, please don't hesitate to contact us.

#20582

Guys, you won't believe it! The money has arrived! Every last penny! I'm just in shock, to be honest. Thank you so much again!

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