Maybe you can help me figure this out?

I hope you can help me with a small problem in Magical Spin . I've been playing there for a couple of months now, and everything was great until this trouble happened last week. Anyway, I won 500 bucks on the slot " Enchanted " Forest " and decided to withdraw money. I sent a request, waited and waited, but still no money. I wrote to support, and they told me that I allegedly violated some rules and now my winnings are canceled. What nonsense! I am an honest player, I have never cheated. Maybe you can help me figure this out?

Hello! To get started, we'll need some additional information. Please send us the following via private message: 1. Magical account login Spin you played with 2. Screenshots of correspondence with the casino support service

Thank you for your quick response. I have sent the requested information via private messages.

Thank you for the information you provided. We have reviewed your data and conducted a preliminary investigation. Unfortunately, the news is not the most pleasant. According to the rules of most online casinos, including Magical Spin , using multiple accounts is strictly prohibited. This is considered a serious violation of the terms of use and may result in the account being blocked and all winnings being forfeited. We contacted representatives of Magical Spin , and they confirmed that this is the rule you violated. They found several accounts registered and verified using the same documents.

What?! Are you serious? But I didn't know about that rule! I just wanted to play, not cheat anyone. Is there really no way to solve this problem?

We understand your frustration, but unfortunately, casino rules are usually very strict in this regard. Using multiple accounts is considered a serious violation.

Oh shit... I had no idea it was that serious. So it's my own fault, right? And nothing can be done? This is just awful. $500 is a lot of money!

We understand your disappointment. Unfortunately, in this situation, the casino's actions are in line with standard industry rules.