How is this even possible?

Hello everyone. I decided to write here because I don't know what to do with this Stay Casino . I've come across them more than once, and now I've decided to give it a try. It would seem that nothing foreshadowed trouble. The problem is this: I noticed that the winnings on the slots in Stay Casinos just disappear. Yes, that's right! I won in a slot - the balance was updated, but the money did not arrive. I checked the transaction log, and there was nothing indicated about the win. How is this even possible? At first I thought it was a glitch, but it has happened three times already! For the sake of completeness: my casino login is exgun4869. The last time this happened was July 12, 2024, I won about 200 bucks, and the balance remained unchanged. I contacted support, but they only answered something like "we will check", and silence. I have screenshots of all winning sessions.

I understand that this may sound like nonsense, but the situation is really abnormal. Has anyone encountered something similar? Maybe someone has advice on how to get your money out of these scammers? And is it worth continuing to play in such a casino?

Hello! Thank you for sharing your situation. It does look suspicious. To help you, we need screenshots of your winning sessions and correspondence with Stay support Casino . Please send them to private messages and we will start an investigation. Sincerely, The CasinosInCanada Team

Hi, I've already sent all the screenshots and correspondence. I really hope you can sort out this mess. Thank you.

Thanks again for the promptness. Just sent all the screenshots and the correspondence in a private message . Let's sort this out, because this is no longer funny.

Thank you. We have received your materials and will begin an investigation. We will contact Stay representatives Casino and we'll try to figure out what's going on. We'll keep you posted. Sincerely, The CasinosInCanada Team

Excellent, thank you. . .

We contacted Stay Casino . They reported that the problem may be related to a technical failure in the winnings accounting system. They promise to conduct an internal investigation and give an answer within 48 hours. We will monitor the situation and notify you of any changes. Sincerely, The CasinosInCanada Team

Very plausible. I believe it. Now I believe it.

We will continue to monitor developments and do everything we can to expedite the process. Stay in touch. Sincerely, The CasinosInCanada Team

Hello! Stay Casino has completed an internal investigation and confirmed the existence of a technical failure. Unfortunately, there is no technical possibility to return or prove the existence of winnings. Sincerely, The CasinosInCanada Team

Well, how can it not be, if everything should be recorded in history.

Here, unfortunately, we have no way to change the situation. We recommend playing at casinos from the Trusted list ( https://casinosincanada.com/casinos/fully-trusted-casinos/ ) to avoid such situations and dubious establishments. If you have any other questions or problems, do not hesitate to contact us. We are always ready to support you. Sincerely, The CasinosInCanada Team