Complaint about Betty.com

Absolutely terrible experience with Betty.com — feels like a complete scam. I signed up because they were advertising a promo: deposit $20 and get 100 free spins with no wagering requirements. Sounded straightforward. I deposited via Interac, used the free spins, and got my balance up to $26. I didn’t love the site, so I decided to withdraw my money — simple, right? Wrong. I tried multiple times to withdraw back to the same account I deposited from, and it just wouldn’t go through. So I contacted customer support and spoke with an agent named Yoan. I explained everything, and during the conversation I realized I had made a typo in my email when registering (info@bhevent.ca instead of info@bhevents.ca). I asked him to fix it. At first, he told me I needed to enable auto-deposit for the corrected email. It took me a while to figure it out, but I eventually did exactly what he asked. I went back to the chat, expecting the issue to finally be resolved — but that’s when the excuses started. Suddenly, the problem was that the account wasn’t under my name. I explained clearly that the account is in my wife’s name, but I have full access to it — and more importantly, they had no problem accepting my deposit in the first place. If that was against their rules, why was the deposit allowed? Instead of giving a real answer, Yoan just kept repeating the same scripted line over and over again. No help, no escalation, nothing. Just copy-paste responses. So I asked for a simple solution: refund my original $20 the same way I deposited it. He told me they can’t refund the transaction, which honestly sounds like complete nonsense. At that point, I gave up. I accepted losing the $20 — small price to learn that this platform is not trustworthy. If you’re thinking about using Betty.com, be very careful. Getting your money in is easy. Getting it back? That’s a whole different story. Save yourself the frustration and just stay away.

Hi! Thanks for sharing. We'll add this casino to our blacklist to protect other players

Those withdrawal loops can drive anyone up the wall. I’ve gotten more cautious with promos after that happened to me elsewhere, and I now stick to places I’ve learned to trust. Using guides like https://peakycasino.net/guide/ gave me a good sense of which casinos handle payouts cleanly. You might try asking their support for a manual review, since that’s what finally pushed my stuck withdrawal through.