Still haven't received my winnings in PinoCasino

Start date

200
#745

I started playing at PinoCasino at the beginning of November 2022. Made the first deposit of 500 CAD$ using my Visa bank card. Since then, I have continued to play regularly and occasionally make additional deposits. At the end of June 2023, I finally got lucky and won a large amount - 10,000 CAD$. I was delighted and immediately requested a withdrawal of winnings to my bank card. The casino sent me a confirmation of receipt of my withdrawal request. However, the problems started after that. My first attempt to withdraw funds failed. I have not received any explanation or notification from the casino about the reasons for the refusal. After several failed attempts, I contacted the casino's customer support via email to find out what was going on. In response to my inquiries, I was told that there were some technical issues processing my withdrawal. I was told that the problem would soon be resolved, and my funds would be paid. However, it's been over a month now and I still haven't received my winnings. I keep contacting the casino via email and live chat but only get the standard responses that my issue has been escalated to the appropriate department and that they are working on a solution. I feel deceived and puzzled by this situation. I expected to receive my winnings in a reasonable amount of time, but now they have been delayed for too long. I have already lost faith that the casino will pay out my money without the intervention of a third party. I hope the CasinosInCanada team can help me resolve this issue. I want to get my well-deserved CAD$10,000 and get back to my normal life without these stresses and frustrations.

#748

Thank you for your contact and detailed description of the situation you encountered at Pino Casino. We have studied your problem and are ready to help you solve this problem. In order for us to find a solution, please provide us with the following information: 1. Your full name, login and date of registration at PinoCasino. 2. The date and amount of your first deposit, as well as the method of replenishment (Visa bank card). 3. Date and exact amount of your winnings. 4. Any details about the withdrawal request you submitted (date and withdrawal method). 5. Copies of all emails and conversations with Pino Casino that may help us better understand the situation. Send this information in private messages. After receiving this information, we will contact the casino to find out the details of your case and help you resolve the issue with the delayed payment of your winnings. We will pay special attention to this issue and will do our best to help you get your winnings. If you have any further questions or require further information, feel free to contact us. We are dedicated to helping you in this endeavor and look forward to your patience and cooperation. Sincerely, CasinosInCanada support team.

paid 50 USD
our debt 480 USD
#753

Hello. Thank you for your reply. I'm glad to know that you are willing to help me solve this problem. Sent you all the requested information and added screenshots of all the emails and conversations I had with PinoCasino . Please read them for full details of the situation. Also, I would like to clarify some questions: Is it possible to find out why my withdrawal requests were denied? How soon can I get an answer? I really appreciate your help and hope for a positive resolution of this issue. If you have any further questions or require any further information, please let me know.

#758

Thank you for the information provided. We have read your responses and reviewed the attached documents. We urgently contacted PinoCasino and requested all the necessary information about your case, as well as the reasons for the delay in the payment of winnings. Within the next 48 hours, we expect to receive a response from the casino in which they will provide us with full details of your withdrawal request, the reasons for the delay and any other important details. As soon as we receive a response from the casino, we will contact you with a detailed update and further instructions. We understand that this is an important situation for you, and we are working hard to help you in this matter. Please remain patient while waiting for our next message. We do our best to resolve your issue as soon as possible. If you have any further questions or need any further information, please do not hesitate to contact us. We will be happy to assist you. Thanks for your patience and cooperation. Sincerely, CasinosInCanada support team.

paid 50 USD
our debt 480 USD
#761

Hello CarterNancy6, We are pleased to inform you that we have received a response from PinoCasino regarding your request. Upon closer inspection, we have determined that the delay in paying out your winnings is due to technical issues with the casino's payment processing system. In more detail, as a result of the check, we found that your Visa bank card, to which you requested the withdrawal of funds, was temporarily unavailable for transactions for reasons beyond the control of the PinoCasino casino. This caused a delay in the payment of winnings. We understand that this situation has caused you considerable inconvenience and stress, and PinoCasino representatives extend their sincere apologies. They recognize their responsibility for the problems that have occurred, as well as for the incompetent work of the support service, and are ready to immediately begin to resolve the issue. In this regard, PinoCasino casino representatives intend to contact you directly through the contact details you provided. They will offer you alternative ways to pay out your winnings, which will be the most convenient and affordable for you. They guarantee that the payment will be made in the shortest possible time. We understand that this entire process has taken longer and caused some inconvenience to you. However, we thank you for your patience and cooperation in this matter. We are confident that PinoCasino will take all necessary steps to resolve this issue and pay you back your winnings. Write here if your issue has been resolved or if you have any further questions and need help interacting with PinoCasino . Best wishes, CasinosInCanada support team.

paid 50 USD
our debt 480 USD
#765

Good afternoon, PinoCasino contacted me. Within 24 hours, payments, through several transactions, were credited to my account. I am very glad that this long process has finally come to an end. I am very grateful to you and the CasinosInCanada team for your attention to my case and your active support. Without your help, I would probably continue to experience delays and uncertainty.

#767

Hello, We are glad that we were able to help you resolve this situation with PinoCasino . If you have any further questions or need additional support, feel free to contact us. We wish you good luck and enjoy the game! Best wishes, CasinosInCanada support team

paid 50 USD
our debt 480 USD

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