PlayFina the money never came to my gaming account

Hello! My name is Michelle and I come to you with an unpleasant problem. I am registered with PlayFina using your link and have been playing for a long time. On Thursday at 3:36 pm, I decided to fund my $1,000 casino deposit with my bank card. But to my great disappointment, the money never came to my gaming account! Today is the third day and I made several attempts to contact support, but the responses were vague and vague. I was told that perhaps it was due to a technical problem and that I should wait. But you have no idea how defenseless and deceived I feel! With such a large amount of money - this is the first time I have encountered a problem, and it is simply unbearable! I hope that you can solve this problem, but at the same time I am sad and angry that my money has not been credited to the account. I sincerely hope that you can help me resolve this terrible situation and get my money back into my account so that I can continue to play at the casino with the same pleasure and excitement as before.

Hey Michelle! We understand your feelings and take your concern very seriously and have already launched an investigation to find out the reason for the delayed recharge. Please provide us with your data in private messages: login, e-mail and confirmation of transactions in the banking application or payment receipt. Please do not worry and we will definitely find a solution to this problem. We are sure that your funds are not lost and the problem will be solved in a short time. CasinosInCanada support team

I sent you all the info, also sent the identity verification immediately to speed up the process. Photos of documents, proof of bank statement and address. Send everything you need.

Thanks for the information provided. We have already contacted PlayFina representatives and are investigating the cause of the problem. The casino is obliged to provide us with a response within 24 hours. As soon as we receive a response from PlayFina , we will immediately contact you and provide you with all the information. CasinosInCanada support team

Great! Looking forward to the results and solution of the problem! To be honest, there is no strength to wait, because it is not clear what to expect and what it relates to ...

We thank you for your patience, Michelle! We did get a response from PlayFina. The delay occurred due to payment systems that did not miss the transaction. A payment confirmation message should have come to your mail or phone, and perhaps you missed it or it ended up in the spam folder. Due to the fact that you did not confirm the transaction, it is frozen and the money will be returned to your bank account shortly, the period depends on the bank itself, but usually takes up to 72 hours. After that, you can try to replenish your account again. We recommend that you replenish your account, after the return of funds, with several smaller payments, so that this situation does not happen again. We will email you the details of our investigation. Best wishes, CasinosInCanada support team

Very strange, I used to replenish my account and there were no such problems with the bank. I am glad that the money will be returned ... thanks for the answers and help in solving the problem.

We will stay in touch with you throughout the process until the issue is completely resolved. If you have any further questions or need assistance, please contact us. CasinosInCanada support team

Thank you. I'm waiting for a refund, I'll write off how they arrive.

Good evening. Tonight the money was returned to my account. I immediately tried to replenish according to your advice with two payments - the money was credited to the casino account. Strange, but the problem is solved. Thanks again.

Great! We thank you for your patience and faith in our service. We wish you good luck and big wins. CasinosInCanada support team