Cryptoleo - neither the bonus nor my money was credited to my account

Good afternoon I cannot hide my fear and disappointment and I sincerely hope that you can help me in this situation. My experience of playing at Cryptoleo online casino started with such joyful emotions, but now I am completely at a loss. Cryptoleo account , I decided to use the bonus that was offered to new players. I made a deposit and entered a promotional code to receive bonus funds to my account. However, to my great regret, neither the bonus nor my money was credited to my account. I spent a lot of time in the support chat, hoping for a speedy resolution of the problem, but only received promises to "check" and "sort it out". It was incredibly disappointing for me. My hope now is that your service can help me resolve this misunderstanding and get my bonus funds back. I really want to believe that your team understands how important it is for a player to receive the promised bonuses, and that you will take action to correct this situation.

Hello! We will definitely help you resolve this issue and return your funds to you. It is important to us that you have a positive and satisfying experience playing Cryptoleo. Please provide us with the following information in PERSONAL MESSAGES: 1. Details of your deposit (date, amount and method of replenishment, and payment receipt). 2. Used promotional code to receive the bonus. 3. Cryptoleo account identification number and email. With this information, we can more accurately and quickly investigate what happened and recover your funds. Our support team will work throughout the problem resolution process and keep you updated. If you have any further questions, please do not hesitate to contact. We appreciate your patience and hope for our help. CasinosInCanada support team

Hello! Thank you very much for your prompt response and for your attention to my situation. I really appreciate your participation in solving this problem. Sent the data and details of my deposit. I hope this information will help you resolve this misunderstanding.

Thank you for providing additional information. We have already launched an investigation and will contact you as soon as we receive information. CasinosInCanada support team

Good afternoon Based on the data you provided, we found out that the deposit was successfully made and the promo code for the bonus was applied. However, due to some technical flaw, the funds were not automatically credited to your account. In this regard, we immediately resolved this issue with Cryptoleo. You should see these funds in your account in the near future. Please check your account and make sure that the funds, including the bonus, have been credited successfully. If you have any questions or concerns, feel free to contact us. We are always ready to help and provide you with the best Cryptoleo experience . Best wishes, CasinosInCanada support team

Thanks for solving the problem. The money was credited to the account and even gave an additional bonus and free spins! Thank you for coming to the meeting and quickly resolving the issue.