Verde Casino, do you really take me for a fool?

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244
#1356

Just unbelieveble! I still can't believe this can happen. Verde Casino, do you really take me for a fool? On August 20, 2023, I deposited $200 in your casino and you know what happened? The money has not yet been credited to my account! I've written to support a few times already, but I'm only getting standard replies like "We're working on it" and "Please wait." Yes, I am a patient person, but not to the same extent! It annoys me that after I decide to try your games and make a deposit, they treat me like I don't exist. Do they like to keep my money in their account? What is this game, who can last longer? I'm tired of waiting! The casino has harmed me, and I must get an explanation and my money immediately! Hope you can help me...

#1358

Hello! We are sorry that you are experiencing difficulties. Please allow me to help resolve this situation. First, let's take a look at what happened to your deposit. We need information from you in order to start an investigation: 1. Your nickname or casino account number 2. Confirmation that you have made a deposit (receipt or screenshot of the transfer from the bank) 3. If possible, screenshots and details of correspondence with casino support. Upon receipt of this information, we will begin a detailed investigation into your case. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1362

Sent. How long will it take to get a response?

#1366

Thanks for the information provided. It will take us a little time to find out what is the reason and as soon as we receive an answer, we will contact you. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1367

Really? Do you really need "a little time" to realize that the money is gone after my deposit? Is it your casino that fools you so much that you can't even do normal work? You either return my money immediately, or I will get my way through legal means!

#1374

Hello! We understand your concerns and emotions, but you must understand that the issue requires investigation and details. We will contact you as soon as we receive a response from the online casino. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1377

OK….

#1378

Hello! We investigated and found out that in this situation there was a technical error in the processing of your deposit. Your money was taken into account but did not appear on your account. Verde Casino apologizes for this. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1381

Well, finally some news! I thought you were just ignoring me. Well, what's next? How is the casino going to correct their mistakes and get my money back?

#1412

We appreciate your patience and we have already taken steps to recover your deposit. Your money will be immediately credited to your account. You should see them within the next few hours. If you have any other questions or concerns, feel free to contact. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1417

Okay, finally! I hope this happens really quickly. I'm glad you're actually doing something. I hope that the casino will start correcting its mistakes and taking care of its players.

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