OctoCasino - money hasn't been credited to my account

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184
#1413

Good afternoon. I made a deposit of $328 at OctoCasino but the money hasn't been credited to my account. Everything was fine before, I’ve been playing for a long time, I didn’t break the rules. Support hasn't responded for over a week...

#1419

Hello! This is an unpleasant situation and we will certainly help to understand it and solve your problem. We will need to collect the following information from you in order to start an investigation: 1. OctoCasino account number. 2. Details of your deposit, including amount, payment method, and date. 3. Screenshots or copies of correspondence with OctoCasino support. With this information, we can start an investigation and provide you with the best possible support. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1423

Sent my information to you. Attached screenshots of replenishment and an extract from the bank. Added screenshots of communication with support and the history of replenishment from the casino. Everything I have, including the documents that I sent you, have been checked at the casino more than once, so there have definitely never been any problems with them.

#1425

Thank you. We received your message. Thank you for your patience and we are pleased to announce that we have already launched an investigation and contacted representatives of the OctoCasino online casino. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1452

Thank you. Waiting for an update on my question.

#1455

Good afternoon We investigated and found the reason for the delay in the receipt of the deposit to your account at the OctoCasino online casino. The payment was credited, but due to technical problems it was not displayed on your account. In the course of communication with representatives of OctoCasino , the casino recognized the problem on its side and has already taken all measures to eliminate it. Within a few hours, your deposited funds will appear on your account and you can safely continue the game. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1457

Please check your OctoCasino account to ensure that the deposit has been successfully credited. If you have any questions or the problem is not resolved in the near future, please contact us. Sincerely, CasinosInCanada Support Team

paid 50 USD
our debt 480 USD
#1460

Oh, it worked! Thank you so much for the prompt resolution of the issue!

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