I have a problem with Heatz Casino!

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232
#1458

I have a problem with Heatz Casino! I was promised a bonus for the first deposit, and I decided to take advantage of this opportunity. I deposited money into my account, but the damn bonus was never credited! I contacted support but they just ignored me.

#1461

Dear Player, We sincerely regret that you experienced such troubles at Heatz Casino. We are ready to do our best to help you resolve this difficult situation. First, let's get into the details to provide you with our support: First, we need some additional information so that we can contact Heatz Casino and help you resolve this issue: 1. Your nickname or Heatz Casino account number. 2. The date and amount of your deposit. 3. If you have any Heatz Casino support emails or chats, please provide them. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1473

We have not received any further information from you. Please provide us with the above information. We are committed to using all of our resources to help you resolve this situation with Heatz Casino. If you do not continue to participate in this dialogue, the complaint will be automatically closed. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1476

Thank you very much for your response and willingness to help. Sent all information to you. Sorry for the delay, wasn't able to get online... And I don't have saved emails or chats with Heatz Casino support as I wasn't expecting that.

#1478

Thank you very much for the information provided. We will begin our investigation as soon as possible and will keep you informed of all the information received. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1481

Okay, I'm waiting for a solution.

#1484

We have already begun communication with Heatz Casino to find out the reasons for the delay in bonus accrual. We promise to take all necessary steps to resolve this situation. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1487

Thank you very much for your response and willingness to help. Sent all information to you. Sorry for the delay, wasn't able to get online... And I don't have saved emails or chats with Heatz Casino support as I wasn't expecting that.

#1489

Due to our actions, Heatz Casino has conducted further investigation and acknowledged its mistakes. There was a technical failure in the bonus accrual system. The casino has already fixed all the bugs and the promised bonus will be credited to you as soon as possible. As compensation for the inconvenience, Heatz Casino has offered you a 10% bonus on your next three deposits.

paid 50 USD
our debt 480 USD
#1492

We are happy to report that your issue with Heatz Casino has been successfully resolved. Your bonus has been credited and we hope that your gaming experience will be more enjoyable in the future. If you have any further questions or need further assistance, feel free to contact us. Sincerely, Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1494

Thanks for your help in solving the problem. The funds have already been credited to the account. Thanks for everything!

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