OctoCasino - How long can you wait?!

Start date

181
#1488

Incredible! …August 26, 2023 I won in the Razor Returns at OctoCasino without suspecting anything - $1486. I decided to withdraw these winnings. And what? The money never arrived in my account! I realized that something was wrong and wrote to support. And what did they answer me? Just incredible "wait, we're figuring it out." It's been a week already! How long can you wait?! This money is mine, I spent my time and nerves on it, and you offer me such an approach? It's a shame!

#1490

Hello! We deeply regret the inconvenience you experienced and apologize for the wait. Let's look at your situation in more detail. We are ready to help you and solve this problem. Send us the following details in a private message so we can start checking: 1. Your nickname or casino account number 2. Screenshots with the withdrawal of funds. 3. If possible, screenshots and details of correspondence with casino support. Upon receipt of this information, we will begin a detailed investigation into your case. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1493

Do you need to conduct an "investigation" to understand that the casino is a scammer? I'm not going to wait forever for you to decide what to do with my winnings. I deserve respect and my money should be returned to me immediately! I sent you everything I have.

#1495

Thanks for the information provided. I understand your concern and anger, and we are ready to do everything possible to resolve this situation. We will investigate and contact you as soon as we receive information from OctoCasino. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1496

Hello! After additional verification, we have determined that your withdrawal was processed incorrectly due to a technical error. The casino apologizes for this and will ensure that your winnings are credited to your account immediately. You should see money within the next few hours. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1497

And suddenly the casino remembered that there was a "technical error"? It's just crazy! Hope it happens really fast...otherwise I don't have a foot in there anymore.

#1498

OctoCasino apologizes for all the inconvenience and disappointment you have caused. Your money will be returned to you, and the casino promises to improve the quality of service so that such situations do not happen again. If you have any other questions or concerns, feel free to contact. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1501

Yes. The money has arrived. Thanks for the help, but no thanks to OctoCasino…

New post