Heatz online casino - a whole week has passed, and my money has not come to the card!

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189
#1508

A week ago I decided to try my luck at the Heatz online casino. I read reviews for a long time, found out the opinions of other players, and everything seemed to be in place - licenses, a good selection of games, bonuses for beginners. "Why not?" – I thought and decided to top up my account. I chose games for a long time, in the end I was lucky, and I won a good amount. Happy and excited, I decided to withdraw my winnings to my bank card. Submitted a withdrawal request, and then it began ... Incessantly I received notifications that my request was "processing". Day, two, three... A whole week has passed, and my money has not come to the card! I started to panic. In desperation, I turned to your service, sincerely hoping that you can help me. I don't know what else to do! My hope for a refund is starting to revive again thanks to you. Please help me to sort out this situation. I can no longer sleep peacefully thinking about lost money. I need your help to get my money back and deal with Heatz. Please respond as soon as possible. You are my last hope!

#1510

Hello! First of all, thank you for contacting us for help. We are ready to take on the solution of this unpleasant situation. We need to obtain additional data in order to contact the casino and provide them with all the necessary information for the proceedings. Please provide us with the following information: 1. Your username or ID in Heatz. 2. Date and amount of the prize. 3. Date and amount of the withdrawal request. Upon receipt of this information, we will contact Heatz representatives to request additional details regarding your case. We will be in constant communication with you to keep you updated on the resolution of this issue. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1513

Thanks for the quick response and willingness to help! I really hope that your service can solve this nightmare. Here is the information you requested: Login to Heatz: LuckyPlayer123 Date and amount of winnings: August 15, $473 Date and amount of withdrawal request: August 18, $520

#1515

Thanks for the information provided! We will start working on your issue immediately. We understand how important it is for you to resolve this situation, and we are focused on a positive outcome. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1517

You have no idea how important this is to me! All my winnings, my hopes and plans - everything depends on what happens now. I'm looking forward to your news!

#1519

We understand how much you are worried about this situation. We have already contacted Heathz Casino and provided them with the details of your case. As soon as we receive a response from them, we will immediately inform you of the results. We aim to expedite the process of resolving this problem. CasinosInCanada Support team

paid 50 USD
our debt 480 USD
#1521

Good afternoon We are pleased to inform you that thanks to our efforts and cooperation with Heathz Casino, your withdrawal request has been processed. The reason was a technical error that the casino had already corrected. Several other players suffered along with you, the casino did not immediately notice the problem because of this, the process was so long. Your winnings in the amount of $520 have been successfully transferred to your bank card. Please check your account and confirm receipt of money. Support Team CasinosInCanada

paid 50 USD
our debt 480 USD
#1523

Oh my God! You have no idea how happy I am! You did it! My money was returned to me the next day, and I cannot even express how grateful I am to you! You are the best service that really cares about their customers. Thank you so much for all your help and support!

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