My name is Donna and I'm facing a problem with Cashiopeia . After successfully playing and receiving a registration bonus, I decided to take advantage of this bonus. However, when I tried to place a bet, I was informed that my bonus had been revoked without any explanation. I contacted support and was told that the bonus was canceled due to a “violation of the terms of the promotion.” I'm sure I followed all the rules and don't understand the reason for this decision.

Hello Donna! We have received your complaint and ask you to send your login or email that is linked to your game account in Cashiopeia so that we can begin an investigation. Before proceeding with the solution, I would like to clarify some details. Are you sure that you have read all the terms and conditions of the promotion before you start playing? Support team Casinos In Canada

Yes, I read the terms and conditions and did not break the rules. I sent the mail.

Fine. We have already contacted representatives of the Cashiopeia online casino and will return shortly with updated information on your case. Support team Casinos In Canada

Good afternoon After reviewing your account and investigating the matter, we found that you used bonus funds to play games with live dealers. The terms of the promotion stated that bonus funds cannot be used in live casinos. This was the main reason for your bonus being voided. Support team Casinos In Canada

Where should I have read about this??

All this information is available in the bonus terms and conditions. The casinos have provided us with information that is available to every player. Unfortunately, you broke the rules and your bonus was cancelled. We recommend that you always carefully read the terms of promotions and bonuses to avoid similar situations in the future. If you have any more questions or concerns, don't hesitate to contact us. We are always ready to help! Support team Casinos In Canada

Understood. Thank you.