I want to write a complaint about Casumo casino

Hello! I want to write a complaint about Casumo casino. I came across this casino thanks to a letter in my mailbox. Looks like they send out emails like this to a lot of people. I followed the link from the letter and saw attractive bonuses for the first deposit - 100% bonus. I decided to try my luck and registered. After registration, I contacted the support chat to find out how to receive the bonus. They told me that I needed to activate the bonus and make a deposit. Deposited $500 and received $1000 in balance. After playing the slot machine, I had $2200 on my balance. Having seen the wager for wagering x25, I began to wager it. As a result, after wagering, $2110 remained on my balance. Contacted the support chat with a question about the withdrawal of funds. I was told to go through verification and make a withdrawal request. But when trying to verify the documents, there were problems. As a result, I was promised to solve the problem within the next day. But the money was never withdrawn, despite my many attempts to contact support.

Hello! Of course we are ready to help. First, provide us with your information: login or email associated with your game account so that we can begin an investigation. Support team Casinos In Canada

Sent. I tried to verify my identity as the casino support told me, but there were problems. After that, they promised to resolve the issue within the next day, but the money was never withdrawn.

Got you. We will contact Casumo Casino and try to find out the reason for the delay. As soon as information becomes available, we will contact you immediately. Support team Casinos In Canada

Good afternoon We contacted Casumo Casino . It turned out that they had technical problems with the verification system, due to which many withdrawal requests were delayed. We insist that your verification be a priority. The casino apologizes and promises to resolve your problem within the next 24 hours. Please let us know when the issue is resolved so that we can close the complaint or continue to resolve the issue. Support team Casinos In Canada

Thanks for the help! I hope that the problem will really be solved.

Hello! I would like to inform you that the money was successfully transferred to my account. Many thanks for your help!

Great! Were glad to help. If you have any other problems or questions, please contact us. Good luck to you! Support team Casinos In Canada