Casumo Casino Review: Bonuses, RTP and Complaints
Casumo ensures an “aha” moment from the very first visit. The design appears as a clean one and relies on a few design elements. This simple look is fully designed to put the core of the offer - the casino games - at the center of the webpage.
I'm amazed at how I've been playing Bigger Bass Bonanza every day for the past 5 days, spending around £500 to £600 on 48p spins, and the bonus has not landed once. I'm at a loss for words, to be honest.
Casumo's dishonest practices and poor customer service fell below my expectations.
I've been having fun playing at Casumo for a few months; withdrawals are smooth, etc., but they suddenly require verification, which I thought was good! The issue is that I sent two documents that were verified, but my PayPal account, for which I have sent multiple screenshots, has now taken me four days to resolve because they only respond after 24 hours. I sent that screenshot in with my email address, PayPal logo, and other personal information on display. Today, another email after 24 hours stated that we now need a screenshot of your transactions. I've emailed that I will inevitably have to wait another 24 hours to learn that's not acceptable, and it's been over a week.
A copy of the email you received and confirmation of the URL or link you used to access our website would both be extremely useful. I would greatly appreciate it if you could transmit this information on my behalf by replying to this email.
I have never experienced anything like this in an online casino. 3 days not a single free spin.. Deposit only and that's it. Such fraudsters would have to close the online casino. If it were possible, I would have it checked, but you don't come from people like that... Ridiculous
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Today we will check the RTP in the slots of the famous online casino Casumo. We met a lot of reviews about this online brand and many of them were negative. The players blamed the casino for the fact that it was almost impossible to win in it. Let's check it out for ourselves and sum it up: were the suspicions of cheating players true?
Elk studios RTP
Let's start testing Casumo from the ELK studio. All tested slots have the highest possible RTP, and no drops have been noticed.
Coba Reborn -RTP 94%
Cygnus 3 -RTP 94%
Pacific Gold –RTP 95%
Pirots -RTP 94%
Tropicool 2 -RTP 94%
- Voodoo Gold -RTP 96.1%
In some Kalamba slots, a decrease in RTP has been noticed . Below you can check out some of Casumo's verified slots.
Big Bounty Bill –RTP 97.34%
Cashpot Kegs –RTP 94.17% (normal 97.34)
Divine Gongs -RTP 96.39%
Flaming Scarabs –RTP 96.48%
Heimdalls Gate -RTP 97.21%
- Pharaohs Reign –RTP 96.58%
The situation is similar in slots from the Merkur provider. Casumo selectively reduces RTP in slots.
Blazing Star -RTP 96%
Dragons Treasure Il -RTP 95.87% (normal 96.10)
Gold Of Persia –RTP 96.10%
Knights Life –RTP 96.03%
Magic Mirror Deluxe II -RTP 95.61%
- Vampires -RTP 96.06%
NetEnt provider also has a small number of slots where a decrease in RTP is found. We cannot explain how Casumo chooses the slots to lower RTP, but you should be careful and check the indicator before starting the game so as not to fall into such a slot.
Gonzos Quest –RTP 95.97%
Jack The Beanstalk –RTP 96.28%
Secret Of The Stones –RTP 96.81%
Starburst –RTP 94.05% (normal 96.09)
Starburst XXXxtrem –RTP 96.26%
- The Wolfs Bane –RTP 96.74%
Nolimit City RTP
But in the slots of the popular provider NoLimit City, Casumo didn't hesitate. In all slots, the return percentage is reduced.
Bounty Hunters -RTP 94.14% (normal 96.07)
Fire In The Hole –RTP 94.11% (normal 96.06)
Mental –RTP 94.20% (normal 96.08)
San Quentin -RTP 94.11% (normal 96.03)
The Cage –RTP 94.09% (normal 96.05)
- Tombstone Rip –RTP 94.08% (normal 96.08)
Pragmatic Play RTP
Popular provider Pragmatic Play is presented in Casumo not in the best possible way. All available slots with a low return percentage.
3 Buzzing Wilds -RTP 94.05% (normal 96.03)
Gates Of Olympus –RTP 94.50% (normal 96.50)
Madame Destiny Megaways –RTP 94.50% (normal 96.50)
Sugar Rush –RTP 94.50% (normal 96.50)
Sweet Bonanza –RTP 95.5% (normal 96.51)
- Wisdom Of Athena –RTP 94.09% (normal 96.07)
Push Gaming RTP
Approximately 30 available slots were checked in Casumo by Push Gaming. Everyone noticed a decrease in RTP.
Big Bamboo –RTP 94.08% (normal 96.13)
Fat Banker –RTP 94.45% (normal 96.43)
Rat King -RTP 94.32% (normal 96.34)
Razor Returns -RTP 94.37% (normal 96.55)
Razor Shark -RTP 95.05% (normal 96.70)
- Retro Tapes –RTP 94.46% (normal 96.47)
The less popular slots from Quickspin also found a decrease in RTP.
Cash Truck 2 –RTP 94.19% (normal 96.10)
Eastern Emeralds –RTP 96.58%
Feasting Fox -RTP 94.18% (normal 96.29)
He Wild Chase –RTP 96.72%
Sakura Fortune –RTP 96.58%
- Sticky Bandits Trail Of Blood –RTP 94.19% (normal 96.23)
About 20-25 Thunderkick slots have been tested . In some, we met a decrease in RTP . Below you can check out a few verified slots.
Birds On A Wire -RTP 96%
Pink Elephants 2 -RTP 96.13%
Sword Of Khans –RTP 95.36%
Sword Of Shoguns –RTP 94.12% (normal 96.15)
The Wildos –RTP 94.18% (normal 96.44)
- Wild Heist At Peacock Manor –RTP 96.1%
Play 'n Go RTP
At the end of the check there is Play’n Go provider. Like many dubious casinos, Casumo have reduced the RTP in all installed slots.
Book Of Dead –RTP 94% (normal 96.21)
Legacy Of Dead -RTP 94% (normal 96.58)
Merlin Journey Of Flame –RTP 94% (normal 96.28)
Raging Rex 2 -RTP 94% (normal 96.20)
Reactoonz -RTP 94% (normal 96.51)
- Scroll Of Seth -RTP 94% (normal 96.31)
Is it possible to win at Casumo?
The still young Casumo Casino has existed since 2012 and has made a name for itself as an adventure casino. The company is based in Malta, which is where the casino license comes from. The online casino can therefore offer reliability and security in any case. The provider can score particularly well in the area of iGaming. Although the online casino is very young, it can look forward to a large fan base and rapid growth, which is particularly due to the hourly tournaments (Reel Races).
Bonuses and promotions
The new customer bonus advertised at Casumo Casino is particularly tempting. Here a bonus package is being advertised by the online casino, which advertises a 100% welcome bonus up to 300 EUR for new customers.
However, you do not get just the welcome deposit bonus there. With every bet you make, every Blackjack game, every bet on Roulette, you automatically earn the points. These points fill up the progress bar on your personal account. Then, you can get some rewards. You can get extra amount of free spins; you can have an extra deposit bonus, or you can also gain some bonus money.
Of course, there are also withdrawal conditions at Casumo Casino. A 30-fold turnover of the deposit amount is necessary to clear the bonus amount. In addition, it is necessary to convert the bonus credit from the free spins 30x so that the corresponding bonus sums can be paid out.
In connection with the payout conditions, it should also be noted that all games contribute differently to the fulfillment of the requirements: with slot machines, the stakes count fully, with blackjack, baccarat and roulette the stakes are not counted at all, with video poker 30 percent and with Oasis Poker, Texas Hold'em Poker and Casino Hold'em each ten percent.
The Casumo Casino VIP program
As already mentioned, there is no separate VIP program at Casumo. However, with the help of the loyalty points you work your way up bit by bit in the "adventure journey". And so, you can enjoy special incentives. By the way, the individual levels are expressed by colors, with black representing the highest level. And the more valuable the color, the better the action advantages for leveling up in the end.
Casumo Casino Screenshots:
The software at Casumo Casino is not only provided by one provider. The games offered in the online casino are presented by different game manufacturers. The providers include well-known software providers such as Net Entertainment, Microgaming and Quickspin.
Casumo also offers games from Novoline, but these games are unfortunately not available for some countries like Germany. The slot machine games are particularly present at Casumo, but the Live casino offer of Casumo Casino is also good and works perfectly. Thanks to many experienced and well-known software manufacturers, the functionality of all offers is very good and stable.
The graphics of the Casumo Casino stand for modernity and clarity. Creativity and functionality are very well combined here. Thanks to the modern design, the first impression of the online casino is positive for the players. The modern flat design offers very good graphics and the structure of the page is particularly user-friendly. The mobile website also offers graphic highlights. Here Casumo has opted for a separate design.
Customer service and service
When it comes to customer support, Casumo Casino offers everything that the user could wish for: easy accessibility, friendly and competent employees and quick solutions. As is common nowadays, there are several ways to contact customer service. Email support and live chat are offered at Casumo Casino.
There is no hotline here, but telephone inquiries are hardly used these days anyway. Customer service is available around the clock and, above all, in German. If you are interested in finding a solution quickly, you should use the option of live chat, because finding a solution usually only takes a few moments.
In addition, a comprehensive FAQ area is made available to all players. Here the players can get answers directly to questions about the general offer or to questions about individual areas of the offer. In terms of menu navigation, it is particularly positive to mention that there is a button in each area that you can use to contact customer service directly.
Casumo Casino has definitely specialized in offering slot machine games. A particular advantage for customers is that the online casino presents slots from different providers. Slots from renowned providers such as NetEnt, Microgaming, IGT and WMS are part of the online casino's portfolio. The online casino comes with a comprehensive range of games, which includes more than 1,700 slots and table games. Many casinos still have to stretch a lot to put together such an extensive portfolio of casino games.
The highlights of the Casumo Casino include the jackpot slots and the live dealer area. What is certain is that the players at Casumo Casino can expect a special atmosphere and have the opportunity to feel like in a real casino in front of their home computer.
In addition to the around 1700 different slot machines, there are around 55 other casino and table games at Casumo. These include: Roulette, BlackJack, Punto Banco and Poker. For each game variant, there are different game variants in the table games and in the Casumo Live Casino. It is particularly advantageous for beginners that the slots can be tested in advance in the game mode without having to use real money directly.
The live casino in the online casino Casumo turns out to be a gaming area equipped with top-class offers. In addition to classics like roulette and blackjack, you will also find Live Deal or No Deal, Baccarat and Casino Hold'em here. On the one hand, the online casino owes the fact that Casumo can set up this varied selection to the range of games under its own brand. Casumo clearly focuses on the popular card game Blackjack.
On the other hand, the casino has tried to provide competent support for its live play offers. Thanks to a collaboration between Casumo and Evolution Gaming, the online casino can also offer live roulette in the new game variants Lightning or Double Ball Roulette. The latter is - as the name suggests - played with two balls in the bowl, which has a lasting effect on the course of the game. But other innovative game ideas such as Live Monopoly or Lightning Dice are now also part of the offer at the live tables in the online casino Casumo. Do you fancy “classic” casino entertainment?
Thanks to the collaboration with Evolution Gaming, Casumo also offers live play poker. However, keep in mind that this is not about gaming against other players, but casino poker. The latter follows slightly different rules. Different variants of casino poker are played in the live casino. Take the opportunity and just take a look at the offer.
The popular games at Casumo Casino
Casumo Casino relies on an extensive range of games that make it difficult to select the most popular games. Nevertheless: We have to choose the top 3. And orientate us to the online casino, which puts together its own "hit list". At the top are:
Book of Dead
Royal Seven XXL
Deposits and withdrawals
The selection of deposit and withdrawal methods at Casumo Casino is not particularly large, but it is good. The minimum deposit amount was set at ten euros. Players should note that there is a 2.5 percent fee for credit card transactions.
The latter determine, among other things, which sums can be requested as payouts in Casumo online casino over certain periods of time. In principle, the online casino reserves the right, for example, to check the account for amounts of 1,000 euros or more for cumulative payouts.
There is no reason for criticism in terms of usability. Here, too, Casumo relies on the simplest possible operation. Separate areas are available in the cashier for deposits and withdrawals. The supported payment methods include bank transfer and credit cards (VISA and MasterCard) as well as e-wallets. The latter have steadily gained in importance in the past. Unfortunately, Casumo does not accept PayPal payments. E-wallet banking includes:
These are enough alternatives. And the use of e-wallets offers some advantages - for example in terms of the speed with which payments are processed. Especially with classic payment methods such as bank transfer, it still takes days before the credit is actually posted.
As is so often the case, the payout percentages at Casumo Casino are not particularly transparent. As a player, you have to search for a while until you find the relevant information. But the odds themselves are quite impressive. On average, odds of over 96 percent are achieved at Casumo Casino. This can be seen, and the online casino is competitive with it.
Of course, the odds depend on the game in question. Odds of 96 percent and more are offered for card and table games as well as slot machines. However, there are also variants or players from each area that offer odds of 92 to 93 percent on average.
The jackpot games at Casumo Casino are particularly popular. In total, there are currently over 15 jackpot slots in the slot offering that can generate winnings in the millions.
But jackpots are not only advertised in the slot machines, the table games also give players the opportunity to crack attractive jackpots. In the past, the Casumo Casino has already been mentioned several times because of the jackpots distributed.
The highest jackpot winnings to date was achieved with two jackpots in just five days and amounted to around eight million euros.
Simply pick up your cell phone while on the move and play a few rounds - today actually a matter of course. Anyone looking for an app to download at Casumo Casino or looking for a corresponding program in the app stores will eventually give up in exasperation.
Instead of a native Casumo casino app for download, Casumo relies on the web app. The whole thing is also better known as instant play. The Casumo website is simply called up with the mobile browser. The server automatically recognizes that it is a mobile device and displays the mobile website. Here you can simply register and then choose your favorite slots in the lobby. In addition to slot machine games, the range of games also includes jackpot games, table games and access to the Casumo Live Casino.
Security & Seriousness: That's why Casumo Casino is legal & trustworthy
The online casino is operated by Casumo Services Limited, a company based in Malta. The island state therefore also takes on the licensing and control of the casino. The Malta Gaming Authority is responsible. This is important for the issue of seriousness insofar as Malta is part of the EU. And as a member of the Union, of course, all regulations and directives that come from Brussels with regard to consumer protection also apply here.
Casumo also stands out in the area of prevention and player protection. On the one hand, the casino has developed extensive information campaigns here. On the other hand, Casumo Casino online relies on Play OK - a system that places great emphasis on player protection.
This area can be selected directly from the lobby. Limits for deposits, losses, stakes and the session time can be set. You can also set a budget here and have the account closed directly. In this way, Casumo shows that as an online casino, the needs of player protection are taken seriously. Casumo also offers contact options to organizations such as GamCare. The fact that the online casino does not achieve the top rating in this area is only due to the fact that reference is made exclusively to international player protection associations.
In view of this implementation, the provider is one of those online casinos where responsible gaming is a top priority. An experience that we unfortunately do not have everywhere in our casino tests. In any case, the competition can learn a lot from Casumo.
Casumo casino is a pretty popular casino brand yet we do see some problems with it. The complaints about slow payout are coming in pretty often. Also, the bonus policy is not really attractive for the players. Overall, it is an avarage brand to play.
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Check RTP Casumo
Yes, Casumo is without question a safe online casino. The site is licensed by the Malta Gaming Authority and uses SSL encryption, so your data and funds are protected at all times. In addition, Casumo has a very good reputation in the industry, which alone guarantees the security of the casino.
If you only want to pay out small amounts, you usually do not have to verify your account with Casumo. However, if you request a larger payout, you must first provide the employees with your passport or other identification documents.
At Casumo you can make payments with bank transfer, credit cards, Skrill, Neteller, Instadebit, iDebit and Paysafecard.
Casumo has a welcome bonus for new players that gives away bonus money and free spins. There is also a no deposit bonus after player creates an account on the site. And even later, Casumo has many advantages and bonus offers ready with which players can always win additional money.
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