My name is Susan and I encountered a problem at BetChan online casino. I played slots and won an amount of $ 600. After that, I decided to withdraw my winnings to my bank card. However, two weeks have passed and the money has not arrived in my account. I repeatedly tried to contact the casino support, but either they did not answer me or they told me that I had violated the rules and the money was blocked. I honestly won this amount and I want to get my money. I am asking you to help me in solving this problem.

Hello Susan! We have received your complaint and are ready to begin an investigation into your situation with BetChan online casino. We will need your email that is associated with your account or login. Send this information to us in private messages. Support team Casinos In Canada

Hello! Sent. I really hope for your help. This money is very important to me and I don't understand why the casino is delaying paying it out.

Please give us some time to sort out the details. Casinos in Canada Support Team

Good afternoon We conducted an investigation and contacted representatives of the BetChan online casino. They provided us with information that your funds were blocked due to the fact that you have multiple accounts and are actively using them. This is a violation of the casino rules. Could you comment on this? Casinos in Canada Support Team

To be honest, I did play from several accounts, but I did not know that it violated the rules. I thought it would just help me increase my chances of winning. I apologize for my mistake.

We understand your desire to win. However, the casino rules clearly state that using multiple accounts is a violation. Your account has been blocked to ensure fair play for all players. We recommend that you read the casino rules before continuing to play. You might want to contact the casino and explain the situation, maybe they can offer a solution. Casinos in Canada Support Team

Won't you help me get my winnings? Can't do anything?

Unfortunately, we can only help if the casino is not being fair to the players. In your case, all responsibility lies with you, and we cannot help you resolve this issue. Casinos in Canada Support Team