I tried to withdraw €1500 to my Skrill account and was refused without explanation

Hello. I regularly play at King Casino Billy always received his winnings without any problems. However, this week I tried to withdraw €1500 to my Skrill account and was refused without explanation. I contacted the casino support several times, but they only told me to wait and did not provide specific information about the reason for the delay. The casino's terms and conditions state that withdrawals usually take no more than 48 hours, but it's been 4 days and I still haven't received my money. I have always followed all casino rules and expect the casino to treat me with the same respect.

Hello! We have received your complaint and are ready to begin an investigation into this situation. Please provide your login or email linked to your King account Billy so we can get started. Support team Casinos In Canada

Sent. I also sent screenshots of communication with technical support. If this can even be called communication, and not phrases, so that I just get away from them and forget about my money.

Thank you for the information provided. We will contact King Casino Billy for more details and to help you resolve this issue. Please expect an update from us soon. Support team Casinos In Canada

We contacted King Casino Billy and found out that the delay was caused by a temporary problem in their payment system related to Skrill . The casino has confirmed that they have already resolved this issue and your funds can be withdrawn to your account. The casino apologizes for any inconvenience caused and thanks you for your patience. Please confirm receipt of funds so we can close the complaint. Support team Casinos In Canada

As usual, any excuses you want and immediately a magical solution when you write complaints about them to independent services. But thank you for being there, I would have been left without money and would have lost it there in the end, which is what all casinos want...

I put money for withdrawal. There were no more problems. I'm waiting for it to arrive and will post it here.

Yes, I confirm that the funds have arrived in my account. Thank you for your help and prompt solution to my problem. I'm glad that there are services like yours that help players in such situations.

We're glad we could help! If you have any more questions or concerns in the future, always feel free to contact us. Our goal is to provide fair and transparent gaming in online casinos. Good luck and enjoy your gaming moments! Support team Casinos In Canada