After activating the bonus and fulfilling all the conditions, I did not receive the promised bonus funds.

Hi all! I've been a longtime fan of online casinos and recently decided to try my hand at 32Red. Everything was going great until I decided to take advantage of their promotion. After activating the bonus and fulfilling all the conditions, I did not receive the promised bonus funds. Can you help solve this problem?

Hello! We are sorry that you are having problems with 32Red Casino. Let's try to figure it out. Can you provide your DM login or email and details of the promotion you tried to take advantage of? Support team Casinos In Canada

Of course, it was the “425% bonus up to $500 + 200 free spins” promotion. I deposited around $450 expecting to get bonus and free spins, but that didn't happen. Sent the mail.

Got you. Are you sure you interpreted the terms of the promotion correctly? Sometimes bonuses are not awarded immediately or have certain conditions for the method of replenishment. Support team Casinos In Canada

I double-checked the conditions several times. Everything was done correctly. I even contacted the casino support, but they simply ignore my messages.

This is weird. Let us try to contact the casino on your behalf. While we're at it, can you provide the date and time you activated the promotion? Casinos In Canada Support Team

It was last Friday, around 19:00. I really hope you can help me.

We will do everything possible. Please wait. Support team Casinos In Canada

Good evening! We contacted representatives of 32Red casino. We checked your account and found out that due to unforeseen circumstances, most likely there was a technical glitch in the system, bonuses were not accrued. They promised to credit you with bonus funds in the near future and apologized for the inconvenience caused. Support team Casinos In Canada

Oh, this is wonderful news! I'm so glad I reached out to you. Thank you very much for your help! Without you, I would still be left without anything...

Yes! Problem solved! I received an email from the casino with an apology and notification that the bonus had been awarded. Everything also appeared in the account. Thank you.

We're glad we could help! If you have any other questions or problems, we are always ready to help. Good luck in your games and may luck always be on your side! Support team Casinos In Canada