Help me get my money back, please

I've been playing RoySpins for a very long time, but I've never withdrawn money yet. After a lot of time, I was finally lucky to win something, and that something was $4700. Before I start withdrawing, I started the profile verification process. I sent the documents, everything I needed. The verification was successful, but then the next day, namely 1/10/23, I received a message that my account was suspended due to violation of the rules, the winnings are also no longer available. Only the last deposit remained on the balance – $800. Help me get my money back, please.

Hello. We are ready to help you resolve the issue. We will need your username or email associated with your account to begin an investigation. For security, send this information in private messages. Support team Casinos In Canada

Certainly. Sent. There are also screenshots and correspondence.

For now this information is enough. Give us a little time to understand the current situation. Support team Casinos In Canada

Thank you!

Good afternoon. We conducted an investigation and found out that your account was blocked for violating casino rules. Namely – multi-accounting . IceBet Casino has provided strong evidence that you have multiple active accounts, which is prohibited by the terms of the game that you were made aware of at the time of registration. Due to this, your winnings have been removed and your original deposit returned. Support team Casinos In Canada

BUT WHY WASN'T THIS SAID ABOUT WHEN I LOST MY MONEY? Let them return all my deposits then!!

Unfortunately, we cannot help players who violate casino rules. For the future, we recommend that you study the conditions and rules before starting the game. You can try to get your deposits by communicating with the casino support, but let's be honest - the chances of this are extremely low. Support team Casinos In Canada

You are just as much scammers as they are!